Customer Service Manager
Resume:
Rosa J. Salvador
***************@*******.***
Objective: Professional, an entry level Retail/administrative assistance/clerical/management positions /customer service/logistic position utilizing my updated office, management skills and exceptional communications abilities.
Summary of Qualifications:
Computer literate, including, Internet, Microsoft Word, Excel, PowerPoint and Outlook.
Retail Management/Supervisor
Business Administration
Human Resources
Experience preparing logistic operations, contracts, pricing, estimates etc.
Bilingual (English-Spanish)
Customer Service/Receptionist/Front End Supervisor Experience
Scheduling and keeping master calendar up to date
Ability to multi-task and prioritize
Generate reports, scheduling, arrange meetings
Clerical duties.
Design and coordinating all promotional materials such as brochures, flyers, letters, mailing etc.
Ability to coordinate staff activities and International events.
Friendly and personable with excellent customer service skills with an ability to maintain composure under pressure.
Accounts payable/receivable experience
Reliable and efficient
Willing and eager to undertake new tasks and complete any assigned duties
Consistently complete assignments on time.
Experience:
BCG Marble and Granite Fabricator Administrative Secretary, Hackensack, New Jersey.
August 01, 2011 till August 2014
Logistic Department Assistant Data Entry – Order Processing
Assist with arranging outbound shipments and invoicing
Handle all import paperwork for inbound containers (BL, Certificates of Origin, Invoices etc)
Returns of merchandise/claims.
Tracking & follow-up
AD-HOC Reports & filling as needed
Pricing out individual jobs and coordinating all the logistic of pre-installation and measurements by reading blueprints and scheduling on-site appointments for marble and granite templates.
Coordinating logistics with shop managers and stone cutters to ensure final product has been designed and completed to consumer specification within operational ability.
Track routes and delivery with drivers and installers during installation, do all the logistic.
Scheduling and preparing final installation of product at consumer’s home/location, and following up to ensure their satisfaction.
Secretarial duties including taking and relaying messages from customers, contractors and outside / on the road employees to appropriate parties.
Place orders of materials and follow up arriving time
Review and elaborate contracts for contractors, individual and companies.
Follow P.O.’s and payments of Invoices after proposal has been approved by client.
Make bank deposits every day.
Scheduling appointments.
Offer customer service to client, as show them the materials help witch material, color and design is convenience etc…
Responsible for maintaining decorum and a high degree of quality communication between parties concerned.
Responsible for the efficient organization of documents and assistance to co-workers and clients.
JETRO HOLDINGS/REST. DEPOT. Pine brook, New Jersey.
Cash room Manager/Admin October 03, 2009 – July 01, 2011
Responsible of Cash Room.
Cash out all cashiers. Follow up any shortages or overages and made sure they follow all policies. Count tills every day.
Print and follow up Bank Reports (Web site), Chargeback’s from Credit Cards (Visa/Master Card, American Express, and Discover), Still in Store, Balanced Sheet, Cashier Variance (Rest. Depot System, JSS)
Front End back up (supervisor duties as turn keys for returns, void, price adjust, cashier etc
Fill out Bad check form, once we received a bad check returns for NSF from Bank with all customer information, including the check. Follow up with customer, through phone calls, made sure customer pay back. Once customer paid update information and cleared customer file.
Close Business and made sure everything balanced at the end of the day. Cash (JSS System), Credit Cards verify all duplications, manually entries (MPOSystem) and Checks (ITM).
Elaborate and send End of the Month Reports to Corporate.
Responsible of Pretty Cash. Elaborate Pretty Cash Reimbursement. Made sure safe is good and there is no shortage or overage.
Prepare Bank deposits and bags with the cash for each day sales.
Made sure Front End follow up all instructions about credit cards, cashier write ups, coupons, IOU’s and returns items policies.
Distribute change for Front End.
Place orders for coins.
Hire new employees. Made sure hired packages is properly completed.
Supply new employees with all working material.
Add new employees in Corporate System.
Place orders for all needs.
Due PFA’s as required. (Promotions, Vacations, Salary Increases, New Hires, Termination, Sickness etc
Make sure timecard is correct before send it to Corporate.
Elaborate weekly schedule for every department.
Elaborate weekly Payroll and Pay stat
Pay and cash checks for employees
All receptionist duties when needed. Provide all kind of support as needed.
AVENUE STORE. Totowa. Sales Associate
August 2008 – July 2009. Reason for resignation: Getting married
Responsible for providing outstanding customer service
Establishing and developing strong customer relationships
building individual sales volume and establishing new accounts
Open the store on time
Make sure store was neat and clean at the end of the day
Make daily deposits at the bank
UNION COUNTY COLLEGE- Industry Business Institute (IBI) – The Retail Skills Center. Jersey Gardens Mall, Elizabeth, NJ. Administrative Assistant.
April 17, 2007 – July 03, 2008. Reason for resignation: minor illness (tendonitis)
Performing customer service to walk-ins and reception duties.
Collecting and maintaining information on walk-ins and inquired.
Monitoring use of office supplies and resources and coordinating ordering and maintenance.
Supplying IBI office with necessary paperwork and documentation for programs run at the Center.
Elaborate policies and procedures manual
Provide clerical support as needed.
Design and coordinating all promotional materials
Scheduling and keeping master calendar up to date
Phones, faxing, copies, ordering supplies, etc
Open/Close facility, monitoring day to day activities of teachers
Other duties as assigned by manager and IBI Director.
Education
Four Years of Industrial Psychology
Universidad Autónoma de Santo Domingo (UASD)
Dominican Republic, 1996
High School Degree in Physical Sciences and Math
Escuela Panamá
Dominican Republic, 1978-1981
OTHERS
Postgrad Technical School
Pan-American Travel School (Travel Agency-Sales)
USA. 1981-1983
Computer skills (Microsoft Word, Excel, Power Point, Publisher)
Luís Muñóz Rivera School
Dominican Republic, 1990
The Boston Institute
Bilingual Executive Secretary / Administrative Assistant
Dominican Republic, 1990-1992
4 Levels of English Business
Berlitz Institute
Dominican Republic, 2004
Sexual Harassment Workshop
Compassion International / Dominican Republic, 2004
Qualified Management Development
Hamilton Jones
Dominican Republic, 2004-2005
How to Organize and Administrate a HHRR Department, Recruitment, and Personnel Selection.
Empresarial Initiative Business Center
Dominican Republic, 2007
ESL (English As A Second Language)
Bergen Community College, New Jersey
USA. 2008
Software knowledge
Office Suite Pro
Microsoft Word, Excel, Power Point, Publisher, Microsoft Office Outlook,Internet
REFERENCES
1.- GIUSSEPPE GUIRINI. President/CEO, BCG Marble and Granite.
2.- VICTOR H. ARIAS. Director, Compassion International
3.- ALEX NESTICO. Manager, Jetro Holdings/Restaurant Depot
They all will recognized me as Rosie Salvador.
Contact this candidate