Customer Service Representative

Dorothy Guess

****************@*****.*** - 510-***-****

Professional, detail-oriented and motivated with excellent customer service skills. Authorized to work in the US for any employer.

WORK EXPERIENCE

Cashier / Bookkeeper

The Home Depot - Hercules, CA - February 2015 to Present Cashier: Demonstrate integrity and honesty while interacting with customers. Perform all position responsibilities accurately and in a timely manner.

Bookkeeper: Efficiently prepare Front End cash registers (10) for daily use. Process change order requests and cash overflow in a timely manner. Order money and prepare bank deposits. Maintain balancing record with excellent accuracy.

Business Application Analyst

Mechanics Bank - Hercules, CA - January 2000 to May 2014

Conduct interviews with key business users to collect information on business processes and user requirements. Served as liaison between IT and corporate departments providing communication and data sharing. Coordinate meetings, schedules and prepared information for distribution. Establish compatibility with third party software products by developing program for modification and integration. Diagnose problems and apply solutions to increase company efficiency. Coordinate with systems partners to finalize designs and confirm requirements.

IRA Coordinator

Mechanics Bank - Richmond, CA - January 1996 to December 1999 Collaborate with departments to eliminate procedural errors and margin breaks. Educate Investment team on customer relationship management techniques. Train and direct new hires during department orientations. Reconcile debit reports, verify applications and various forms to reach in-house goals and objectives.

Financial Services Representative

Mechanics Bank - Pinole, CA - January 1992 to December 1995 Assess clients' financial situations to develop strategic financial planning solutions. Closely monitor the performance of portfolio and make changes to achieve performance targets. Explain and document for clients the types of services to be provided and the responsibilities to be taken by the Personal Financial advisor. Audit and document all processes and procedures for the new accounts department. Maintain friendly and professional client interactions at all times.

Customer Service Representative

Mechanics Bank - Rodeo, CA - November 1987 to December 1991 Demonstrate integrity and honesty while interacting with customers. Perform all position responsibilities accurately and in a timely manner. Execute customer transactions, including deposits, withdrawals, money orders and check cashing. Rapidly and efficiently prepare customer transactions, ATM cash and change orders. Process quarterly Vault, ATM and Safe Deposit Box audits with a zero error rate. Maintain balancing record with excellent accuracy.

EDUCATION

High School Diploma

John Swett High School - Crockett, CA

1978

SKILLS

Proficient in Microsoft Word and Excel; Cognos/Viewpoint Report Writer. Excellent communication skills and problem solving abilities.

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