Customer Service Rep

Andreia Blakes

Customer Service Rep./Billing Specialist - Securustech

Forney, TX

*************@***.*** - 214-***-****

Im a motivated and dependable customer service professional of 10 years plus experience. I'm am dedicated to my goals and driven by success. To pursue and obtain a customer support position within a company that I can grow and excel to my full potential is my mission. Im a hard worker of valuable asset to any company should I gain employment.

Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Rep./Billing Specialist

Securustech - January 2014 to Present

My duties consist of taking bill payments over the phone and establishing new correctional phone billing accounts. These accounts were primarily set up to provide billing and payment options for family members who have love ones incarcerated in correctional facilities in which we were the provider of the collect call routing, and inmate trust fund commensary service. I also was responsible for minor troubleshooting and processing technical issue tickets if family members had problems accepting calls from a specific facility. Like most phone service providers we had the ability to stop call services due to nonpayment, add and remove blocks and set up call acceptance on multiple phones.

Member Services Agent(Contract/Temp)

Delta Dallas - Dallas, TX - February 2013 to January 2014 I worked as a member services agent for a pharmacy benefits management company called Prime Therapeutics. I would give Blue Cross Blue Shield members information on their pharmacy benefits, by informing them as to which medications are covered under their plans, how much money they would have to pay and what their deductable consisted of as well as their co-pay structure. My duties also consisted of processing prescription claims, as well as faxing forms to members and their doctors in reference to denied coverage and plan exemptions. I managed the BCBS members pharmacy benefits and gave them break downs of the coverage, and explained the cost of their medications as well as gave them alternatives that were cheaper and covered under their insurance plan.

Credentialing Specialist(Contract/Temp)

Dployit Inc - September 2012 to February 2013

I was working as a credentialing auditor for Blue Cross Blue Shield. I would evaluate provider applications to make sure they meet all the criteria to continue service with Blue Cross. My job also consist of inputing missing information such as SS#, work history, and hospital privileges, but the provider would have to have the correct information submitted to me for me to input. I would also run background checks on these providers to check for any sanctions, malpractice suits or criminal history. I would verify whether or not they had proper education to practice in their field. If anything was missing in the file I would contact the provider to obtain the information, which would determine the continuance of service or denial. Customer Care Associate

Dallas Water Utilities - Dallas, TX - April 2009 to August 2012 My duties involved handling customer city water accounts. I would assist customers with setting up accounts, movement of service as well as the disconnection of service. Making sure payments were processed correctly and on time were part of my duties, this also involved taking payments for water services over the phone. Customer satisfaction was my main goal, I worked to achieve that with each call I acquired. Customer Service Rep

Telvista - Plano, TX - June 2004 to March 2009

My duties included activating prepaid cell phone service for customers, applying credits, and resolving billing issues as well as troubleshooting minor technical problems. A major part of my job was applying customer payments. Having precise and accurate product knowledge was one of the main things I had to exercise, because a lot of time was spent explaining promotions, plans, and optional features to new customers. Making sure every customer was satisfied after each call, and supplying the need of the customer was my main objective on each call.

EDUCATION

Criminal Justice Administration & Management

Kaplan University

2010 to 2012

ADDITIONAL INFORMATION

Skills:

• Customer Support

• Account Management

• Excellent Customer Care skills

• Knowledge of basic computer software and networks

• Resolutionist

• Proficient Knowledge of Microsoft Word, Excel, and Powerpoint, & Access

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