Assistant Customer Service

Karen Keen

**************@*****.***

Phone: 630-***-****

Profile

Experienced in the field for 29 years. Efficient in all pediatric, geriatric and difficult collections. Worked in Patient Service Centers, hospital environments. Rehab/Nursing Homes and mobile draws (Ray Graham). Results orientated, customer centric, team focused, compassionately caring and personable, dedicated professional who works well independently and as part of a team. Eager to train to increase knowledge and education level. Computer literate with excellent communication and written skills. Very professional and friendly. Works hard to gain and maintain a positive and professional environment.

Medical History

Adventist Health Services / Lab Partners. Phlebotomist, Hinsdale, Illinois

2011-Present

Under no supervision and according to established policies and procedures, register patient information

Point of Care Trained – HAIC, UA, Pregnancy, Strep, Flu, Glucometer

Pediatric and geriatric encounters pertaining to blood collection (including rehab/nursing homes and Community Housing)

Order laboratory tests in the computer system

Collect and label blood and other specimens for laboratory testing-capillary/ venous/ heal sticks

Evaluates test requests for method, time, patient preparation and proper collection procedures

Computer receipt and preparation of laboratory specimens for testing

Availability at short notice to travel to all center locations starting and finishing as per request and patient load

Direct interaction with medical professionals maintaining a proficient and efficient working environment

Chicago Health Consultants Wellness Company, Contract Phlebotomist, Chicago Illinois

2011-2012

Contract position to go to businesses and perform wellness checks throughout the United States (multiple overnight stays)

Phlebotomist duties in taking of specimens

Mobile Phlebotomist travelling to business locations throughout the US

R Lab Inc. Contract Phlebotomist and Home Care Assistant. Chicago Illinois

2007-2010

Personal care assistance

Monitoring of vital signs, blood pressure, pulse, temperature and respiration

Documentation of the client's care in appropriate forms

Reminding of prescribed and/or over the counter medication/medications

Reporting of sudden changes of the client's physical, mental or emotional health to the agency/Doctor and to His/Her family

Provide good skin care and avoid bed sores

Phlebotomy and specimen collections

DB Elderly Care. Contract Phlebotomist. Chicago Illinois

2004-2007

Phlebotomy and specimen collections

Heart Academy Medical Training and Phlebotomy, Oak Forrest Phlebotomy Training Certificate,

2005

Completed training at facility – Received Phlebotomy Training Certificate

Boyer Care Inc. Contract Phlebotomist and Home Care Assistant, Chicago Illinois

1997-2004

Personal care assistance

Monitoring of vital signs, blood pressure, pulse, temperature and respiration

Documentation of the client's care in appropriate forms

Reminding of prescribed and/or over the counter medication/medications

Reporting of sudden changes of the client's physical, mental or emotional health to the agency/Doctor and to His/Her family

Provide good skin care and avoid bed sores

Phlebotomy and specimen collections

Western Diagnostic Pathologies, Australia, Collection Centers then Mobile Unit Supervisor

1993-1995

Responsible for daily activity of collection centers

Specimen collection, pickup and delivery of specimens to main lab

Performed specific testing (ie. Glucose, heparin, drug testing, Breathalyzer tests, etc) and completed subject reports

Specialized in Pediatric and “Difficult” collections from patients homes, business facilities, hospice and hospital establishments

Supervised mobile collection staff with hospitals, private residences and businesses for specimen collections and pickups

Royal Perth Hospital, Australia, EKG Technician

1992-1993

Performing EKG testing in all units of the hospital (ER, Wards, Out Patient)

Trained in performing stress tests, EKG and basic reading of results

Took vitals, Recorded EKG during surgery for Medical Staff review

Subiaco Homes of Peace (for the Elderly), Australia, Senior Nursing Assistant

1991-1992

Nursing assistant duties including bed side care, bathing, dressing, feeding and exercising of residents

Phlebotomy collection’s, scrapings, various culture specimen collection as doctor requested

Handed out medications

Royal Australian Air Force, (Corporal) Medic (Nursing Assistant)

1987-1991

Inpatient and Outpatient care (surgical included)

Blood collections, minor surgical procedures, inoculations, prescriptions (not requiring Dr's authorization), assisted in pharmacy filling prescriptions, inpatient care, recording vitals. Pre and post op patient preparation and care,

Other Work History

European Fun Tan Assistant Manager and Retail Sales – 3 years

Thompson and Sons Towing Office Manager – 3 years

Cosmetic Rheologies Inc. Office Manager and Customer Service and Satisfaction – 4 years

UAS Property Management – 1 year

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