Customer Service Representative

Summary

Highly experienced Customer Service professional. Excellent listening skills, oral, and written communications. Experienced to handle high volume customer calls in a fast-paced environment with minimum supervision. Experienced in decreasing medical AR by obtaining payments from insurances.

Profile

Over 15 years of Successful Customer Service

Excellent Working Knowledge of Microsoft Office and Outlook

Excellent Working Knowledge of Medical Billing Systems

Professional Experience

TELENETWORK Houston, TX

Technical Support Representative (Work at Home)

November 2014- Present

Assist customer with DSL troubleshooting.

Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and servicesHandled patients’ inquiries and obtained payments on outstanding balances

Diagnose and resolve technical hardware and software issues involving general internet connectivity troubleshooting, application based email support, as well as wireless and antivirus/firewall configurations in a timely manner

PFS GROUP Houston, TX

Customer Service Representative

June 2014- October 2014

Assisted patients with their medical bills while providing great customer service.

Top Collector on project with over $82,000 in August and September

Handled patients’ inquiries and obtained payments on outstanding balances

PIONEER HEALTH SERVICES Magee, MS

Medical Billing/Follow-Up Clerk

May 2012-May 2014

Researched, insurance billing and adjustment identification to ensure proper account resolution.

Minimized 70% of outstanding claims over 90 days by filing appeals and obtaining payments

Worked multiple special projects for different facilities to reduce claims over 365 days

Knowledge of HMO, PPO Medicare and Medicaid plans, Medicare Part D

Knowledge of Medical terminology

AT&T Ridgeland, MS

Customer Service Team Manager

January 2004 –July 2012

Supervised team up to 30 customer service and technical support representatives

Promoted from Customer Service Representative within 2 years to Customer Service Team Manager

Recognized among Top 5 Performing Managers for Technical Support Teams

Coached, motivated, trained, and managed employees’ performances through a variety of mechanisms such as observations, metrics analysis, and one-on-one meetings

Partnered with Workforce Operations to ensure call queue was staffed for business needs

Education

KAPLAN UNIVERSITY-CHICAGO, IL

Bachelor-Psychology: Applied Behavior Analysis July 2013

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