Customer Service Administrative Assistant

AMBER SMITH

**** ****** ****** **. ● Humble, TX *7346 ● Phone: 832-***-**** ● ********@*****.*********:********@*****.***

SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Offering exceptional communication, secretarial and problem solving to bring a remarkable change in the overall efficiency of the office. Focused on driving productivity by leveraging strong front office management skills. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. While my background is diverse I offer qualities that are adaptable to other professional services.

HIGHLIGHTS

12 years of excellent Administrative experience

Enthusiastic and alert personnel along with the ability to work under pressure

Professional and mature

Dedicated team player

Meticulous attention to detail

Insurance Verification

Highly skilled in greeting customers and answering phone calls

Xign, Excel, Data Entry, Microsoft Office Suites, Ten-Key, Oracle, LMS Organizational Management, Outlook, Adobe

Medical Terminology, EMR

ACCOMPLISHMENTS

Increased office organization by developing more efficient filing system and customer database protocols. Received several merit raises for strong attention to detail, exemplary customer service and team-player attitude.

Professional Experience

AIR LIQUIDE 02/2015 TO 04/2015

Administrative Assistant Houston, TX

Selected Accomplishments:

Reviewed and verified source materials to determine accuracy and completeness of information; followed up to correct or complete data. Compiled, sorted and counted data that needed to be entered.

Entered data from source documents into prescribed computer system.

Complied with data integrity and security policies.

Checked completed work for accuracy.

Scanned documents into document management systems or databases that where required.

KEY ENERGY SERVICES 11/2013 to 01/2015

State Tax Analyst Houston, TX

Selected Accomplishments:

Reviewed posted invoices in Oracle/EBS, and followed up with vendors to determine tax payment on equipment. Worked on Excel spreadsheets to perform calculations and arriving at the final Taxable Income.

Used excel functions and formulas to prepare excel work papers for projects.

Researched invoices in Xign software to calculate State Tax applicable to all purchases.

Verified Vendor information in Oracle, reviewed equipment purchases, and provided support to Senior State Tax Analyst.

UNITED AIRLINES 10/2012 to 10/2013

In-flight Coordinator Houston, TX

Selected Accomplishments:

Primary phone coverage, first to answer all incoming calls on very busy 200-line phone.

Prepared and mailed all US/UPS/FED EX packages, sorted and distributed incoming mail.

Responsible for administration of Human Resource Services to over 700 employees.

Provided support to base management in assisting flight Attendants resolving operational, service and marketing related questions and problems.

MEMORIAL PHYSICIANS OF TEXAS 09/2011 TO 10/2012

Front Office Specialist Houston, TX

Selected Accomplishments:

Checked patients in and out for busy Orthopedic Group.

Counted and balanced all payments collected and kept payments secured until surrendered to the appropriate person. Responsible for the control flow of the front office.

Received and distributed faxes and mail in a timely manner. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment.

AURORA MEDICAL GROUP 11/2001 TO 01/2011

Front office Assistant Manager Milwaukee, WI

Selected Accomplishments:

Checked 60+ patients in and out on a daily. Processed outpatient-billing charges. Made sure CPT codes and ICD 9 codes were correct for the insurance that was being billed.

Oversaw daily office operation for a staff of 12. Scheduled appointments. Answered a 6 broad switch line. Managed incoming and outgoing calls for the outpatient clinic.

Performed accounts receivable duties by accepting self-payments for patients who had self-payment accounts along with co-payments. Added up all collections of payments, making sure everything balanced out by the end of the week. Typed up reconciliation forms for all payments. Made bank deposits for the clinic weekly.

Consistently praised by management for quality and timeliness of reports, attention to detail, exemplary Customer Service delivery and team-player.

Education

MILWAUKEE, WI- LEARNING ENTERPRISE HIGH SCHOOL-DIPLOMA-1997

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