Customer Service Medical
Resume:
Jeremy M. Drake
Stone Mountain, GA 30088
OBJECTIVE
To obtain a challenging position as a Medical Optical Assistant/ Optician / Ophthalmic Tech working closely with patients once their visions have been tested, to dispense and fit spectacles and other optical aids.
SUMMARY
● More than 15 years experience as a Medical Optical Assistant/Optician.
● Thorough knowledge and excellent knowledge of office practices and procedures.
● Strong customer service skills, with the ability to diffuse difficult situations.
● Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
● Fabrication of lenses in lab from surface to finish.
● Knowledge of optical machines and tools, including their designs, uses, benefits, and maintenance.
● Experienced in the principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques.
● Experienced in subjective refraction, dilation, checking visual acuity, IOP and visual fields.
● Top Optical sales 2 years consecutively.
RELATED EXPERIENCE
USA Optical Inc. Shrewsbury, PA. 2011 2014
Medical Optical Assistant/ Optician
1. Greet customers over the telephone.
2. Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written e mail or fax correspondence. 3. Set up and maintain various files, records.
4. Interpret customers' written optical prescription (from the examining doctor) to determine the lens specifications required.
5. Measure customers' facial features.
6. Assist customers in selecting the style and color of eyeglass frames and lenses by advising them of the size and shape best suited to both their facial features and to their optical prescription. 7. Prepare a work order that gives optical laboratories the information needed to fabricate lenses and to mount lenses in frames.
8. Adjust finished eyeglasses to fit the customer by heating and shaping plastic frames, or by bending metal frames using pliers.
9. Follow up services, such as fixing broken frames, replacing temple screws, and adjusting and refitting glasses.
10. Respond to customer service requests and assist with all needs. Pearle Vision Express, Columbia, MD. 2006 2011
Medical Optical Assistant
1. Demonstrated initiative and responsibility for my work and for others. 2. Treats all patients with compassion.
3. Complete special projects as assigned including organized contact list and filing system of all my customers.
4. Uses appropriate medical terminology.
5. Assists doctor with pre testing. P repares patient for examination. Jeremy M. Drake
1011 Fox Valley Trail
Stone Mountain, GA 30088
Wal Mart Vision Center, L aurel, MD. 1997 2006
Optician/ Lab Tech
1. Interpreted and analyzed optical prescriptions. 2. Explained all services with patients and proposed different products and services based on their chart history to help maximize their bill.
3. Helped patients with advice on lens type, frames and styling. 4. Advised patients when adjustments or repairs to spectacles are needed. 5. I ordered lenses from prescription houses.
6. Checked lenses on delivery to ensure that they met the required specifications. 7. Selected, managed and ordered a range of optical products. 8. Performed other daily duties directed by the doctor on staff. 9. Possess effective communications skills, and work well with others at all levels. EDUCATION
Fort Meade Military Prep School, Fort Meade, MD
Advanced Diploma
Anne Arundel Community College, Arnold, MD
Pre Optometry Concentration
Optician/Technician Program (AS)
References available upon request
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