e Man/Admin Executive Assistant

Joette L Ramos

***********@*****.***

**** ***** ** ****: 870-***-****

Hensley, AR 72065 Cell: 501-***-****

OBJECTIVE:

Obtain long-term employment with growth potential in a company where I can contribute my skills, knowledge and education.

SKILLS/PROFICIENCIES:

Elink IEX Totalview Typing and 10 Key

TVI (payroll Excel Computer proficient

FMLA/Disability Word Accurate Data Entry

Leadership Abilities Outlook

Detail Oriented Millennium (9115’s)

EXPERIENCE:

2009-Present Internet Assistant – AT&T Internet Services, Little Rock, AR

• Work closely with the Attendance Manager and Workforce Manager.

• Back up when the Attendance Manager is out of office.

• Process payroll and track attendance.

• Scheduling of meetings with Attendance Manager.

• Prepare necessary documents for attrition.

• Assists in the preparation, maintenance, and control of records, budget information, expenses and reports.

• Update employee schedules for adherence.

• Monitor customer assistants and simultaneously work in multiple chat rooms fulfilling request.

• Update and create Excel spreadsheet for tracking of FMLA, Absences and Disability.

• Training of New Hire employees on Totalview Agent Web Station which displays their schedules, vacation and daily statistics.

• Performs the detail work of maintaining the records of call volumes, work volumes, percent distribution of calls by hours of the day, days of the week, and other historical data records required for force administration.

• Updates work schedules for employees and prepares schedules for special events and planning purposes.

• Operates computer terminal to enter, store, and change data files and/or obtain information for reports, charts, letters, and email.

• Inputs time reporting data and keeps accurate records for individual absences, creation of daily absence reports, printing and filing payroll sheets.

• Modifies weekly schedules including inputting vacations, appointments, and overtime to be completed and released on a timely basis.

• Assist with monitoring call management system, which includes breaks, lunches, real time adherence; average handle times and informs management of any events requiring their attention.

• Assist with vacation polling, scheduling and tracking of vacation time for non-management.

• Answers telephone, answers inquiries, takes messages and relays calls.

• Interacts with other departments to provide and obtain information as required.

• Maintains stockroom containing office supplies which may include delivering and picking up certain supplies and mail.

• Completed training as required to meet minimum requirements of the job.

2008-2008 Office Assistant II – County of Riverside, Indio, CA

• Data Entry.

• Processed opening and closing of cases.

• Created charts for New Patients.

• Assessed Clients financial responsibility.

• Answered Phones, Scheduled appointments for Clients.

2006-2008 Copy Specialist – InService ROI, Lancaster, CA

• Processed request for medical records.

• Created invoices.

• Posted payments.

• Prepared completed request for mail, fax or customer pick-up.

• Answered phone inquires

• Customer service.

2003-2005 Medical Transcriptionist/System Administrator – Visiting Nurse Association of the Inland Counties, Banning, CA

• Prioritized workload to meet deadlines for Oasis patient information.

• Processed and generated employee daily activity logs for billing visits.

• Entered frequency and duration orders for computer interactive scheduling.

• Developed Excel spreadsheet that is formulated to calculate 7 day lock.

• Created and printed supplemental orders for Physical, Occupational and Speech Therapist as well as Home Health Aides.

• Researched, corrected and generated batch errors so visits could be billed.

• Created Excel spreadsheet for errors that didn’t clear monthly and emailed spreadsheet to corporate office.

• Printed admission statistic reports twice weekly and various other reports as requested.

• Researched and resolved requested patient issues.

• Collaborated with Corporate Office Clinical Department in implementing procedure changes. Department Liaison for the Corporate Office IS Department in correcting computer problems. Administrator for setting up and resolving employee voice mail problems.

• Instructed employees ho to retrieve messages, record greeting and create passwords.

• Back up for Medical Records Technician and other positions as needed.

2002-2003 Legal Notices Clerk – The Record Gazette, Banning, CA

• Composed, typed and saved legal notices.

• Responsible for balancing daily cash receipts and bank deposit.

• Maintained client accounts and provided excellent customer service.

• Answered phones and handled subscriber account issues.

• Attained information for classified ads.

• Mailed monthly invoice/statements.

• Filed proof of publication with the County of Riverside and The Superior Court of California.

• In the absence o the Office Manager my duties included paper measure, generating postal report, updated subscriber accounts and post subscriber payments.

2001-2002 Sale Representative/Clerk – Sodaro’s Furniture, Banning, CA

• Filed invoices of layaway payments.

• Maintained knowledge of furniture sales and promotions.

• Responsible for keeping the store clean.

• Provided excellent customer service.

• Answered and directed phone calls.

• Made collection calls to delinquent In-house credit accounts.

1989-2000 Corporate Services Support Specialist – Arkansas Blue Cross and Blue Shield, Little Rock, AR

• Microfilmed all documents and applications.

• Processed and duplicated microfilm.

• Assisted data entry clerks, instructed and oversaw temporary employees.

• Verified data accuracy of the paperless OCR system.

• Retrieved copies from microfilm and microfiche.

• Opened and sorted incoming mail.

• Administer In-House customer service.

EDUCATION:

1989-2000 Certificates received for courses provided by AR Blue Cross Blue Shield: Excel, Powerpoint, Access, and Word, Partnerships in Teamwork, Kodak Imager 70, Manager Care 101, and We Care.

1986 Crafton Hills Jr. College, Yucaipa, CA

GPA: 3.85 English Composition

1985 High School Diploma – Banning High School, Banning, CA

GPA: 3.85 General Studies

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