Quality Engineer Manager

DONALD K. MCGRIFF

**** ****** ***** ● Georgetown, TX 78628

*********@*****.*** ● 512-***-**** Cell

PROFESSIONAL H IGHLIGHTS

Accomplished leader and team builder able to blend employees into cohesive, goal-driven organization with experience developing and managing complex projects through entire project life cycle. Experience includes Manufacturing and Quality Processes, New Product Introductions, Capital Improvement Projects, and Process Improvements.

Focused, analytical, results-oriented leader able to manage complex relationships and work environments, with proven track record of motivating and guiding teams to successful project completion, on time, within budget, and within scope.

Provided operational expertise and acted as liaison to engineering teams for various factory and production line start-ups, which included operational testing, training operators, and work instruction preparation.

Provided process and quality engineering expertise for various divisions within Dell and outside organizations ensuring quantity, quality, and timeliness of needed material was available in all situations.

CORE COMPETENCIES

• Mentoring and Coaching • Facilitation • Critical Path Analysis

• Project Management Methodologies • Resource Loading • Risk Management

• Change Management • Team Building & Training • Lean Manufacturing

PROFESSIONAL EXPERIENCE

Dell Computer Corporation, Austin, Texas, 1998-2015

Supplier Quality Engineer, 2008-2015

Provided supervision of quality excursions utilizing third party contractors for Dell.

Responsible for quality liaison between first tier suppliers and Dell manufacturing.

Monitored third party rework facilities accomplishment of vendor and company approved work instructions, while ensuring adherence to all safety and quality standards.

Certified, via quality audit inspection, third party providers, in El Paso, Austin, and Nashville.

Reviewed all vendor / Dell work instructions for continuity and completeness for repair(s) needed.

Maintenance Manager, 2003-2008

Managed maintenance technicians in support of Dell manufacturing operations.

Responsible for maintaining factory uptime on weekend shift.

Built strong, cohesive maintenance team in two facilities from blend of current and newly hired technicians.

Consistently maintained best mean time of repair and response time.

Recognized by Operations senior management recognized for team’s outstanding support of Dell manufacturing operations.

Established and maintained strong working relationship with IT during multitude of bridge calls regarding cross functional factory issues.

Current Process Engineer, 2003

Analyzed and implemented continuous improvement projects in support of Dell manufacturing operations.

Upgraded factory for Geo-build capability, which was $650K project.

Responsible for equipment readiness in associated with new product introduction.

Managed AFE budget of approximately $500K for maintenance and current process engineering.

Implemented modifications to equipment and processes to help mitigate chassis damage in two factories, specifically mapping damaged systems, finding source(s), and making correction(s).

Participated as active member on team responsible for redesigning parts conveyance to line personnel.

Integral in the improvement of safety and ergonomics processes through design, installation, and implementation, that included lowering of conveyors, improvement in handling techniques, and selection of tooling.

Operations Manager, 2002-2003

Managed multiple 1st level supervisors during manufacturing process at Dell.

Responsible for all line production goals including, but not limited to, safety schedule attainment and quality.

Coordinated engineering liaison with Operations to schedule pilot of new processes.

Managed 6 supervisors and 155 associates.

Attained highest quality yield of 98.37% in Q2 FY03.

Quality Engineering Manager, 2000-2002

Provided support to Dell production teams for reducing quality excursions.

Implemented thorough floor audit process that included start up and in-line inspections.

Operationally coordinated introduction of new product introduction.

Implemented monitor test program in local factory that prevented shipment of monitors to another facility for testing, saving the company approximately $70K.

Led factory to record low 3.87% out-of-box inspection failure rate through process improvement.

Implemented paperless work orders saving the company approximately $679K.

Operations Supervisor, 1998-2000

Supervised multiple teams of manufacturing personnel responsible for variety of manufacturing processes at Dell.

Maintained schedule attainment of 95%, which was highest in factory in 1999.

Worked closely with process engineers from Manufacturing and Dell Plus on design and pilot of modular production lines.

Selected by senior management to production pilot team that entailed two trips to European manufacturing facility to assist production and engineering personnel with process improvements.

MILITARY EXPERIENCE

United States Navy, Weapons System Supervisor, 1970-1991

Responsible for scheduling and utilization of resources to ensure complete, proper inspections on twelve Trident Submarines, with Top Secret Security Clearance (SSBI).

Responsible for line of sight optical alignment, rigging and handling of weapons, troubleshooting, repair and routine maintenance of printers, and technical support for technicians aboard the submarine.

Supervised proper construction, quality installation, and testing of Trident Missile Weapons System by General Dynamics, Electric Boat Division, on two Trident Submarines.

Performed quality assurance inspections of Trident (C-4) Missile Fire Control computers, MK 48 Torpedoes and (C-4) Missiles, requiring extensive blueprint reading skills, ability to handle adverse situations with diplomacy, and thorough knowledge of quality practices.

Operated, maintained, troubleshot, and repaired mainframe Fire Control (Polaris A3) computers, which at that time were combination analog and digital, and Fire Control (C4) 32 bit processors.

EDUCATION

Bachelor of Science – Industrial Engineering Technology

Southern Polytechnic State University, Georgia

Associate of Science – General Studies

City University, Washington

TECHNICAL SKILLS

MS Word, Excel, PowerPoint, Six Sigma Green Belt

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