Customer Service Manager

PHAKULA DAVEN

CARRICULUM VITAE

Info

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PHAKULA DAVEN

*** *** ****

Corner Quartz & Hancock street

Joubert Park

Johannesburg

2001

Cell (072-***-****

Email: **************@*****.***

Identity Number : 910***-****-***

Nationality : South African

Name Daven

Surname Phakula

Date of Birth 20-01-1991

Gender Male

Marital Status Single

EDUCATION

Secondary Education

Name of School Mpumulana Senior Secondary

Highest Standard Grade 12

Year Passed 2010

Subjects First Additional Language : English

Second Additional Language : Xitsonga

Life Orientation

Business Studies

Economics

Maths Literacy

Accounting

Obtained National Diploma

CAREER OBJECTIVE

To secure responsible and challenging position that will use my diverse experience, skills, leadership ability and be reflex in a positive contribution to my prospective employer obtaining their goal and objective.

Tertiary Education

Institution Boston City Campus & Business College

Qualification Computer Technician

Subjects Passed 1.Introduction to PC

2. Windows 7

3. A + Essentials (2009 Edition)

4. A + Practical Application (2009 Edition)

Obtained International Recognised Certificate

Year 2012

Institution Benny Recruitment

Qualification Call Centre

Duration 1 Week Course

Subjects Passed 1. Inbound Call Centre Training

Telephone Etiquette

Communication Skills

Interview Techniques

Inbound call management

Basic & Advanced Customer Services

2. Outbound Call Centre Training

Sales Training

Cross Selling & Up Selling

Debt Collecting

Negotiation & Assertiveness Skills

Questioning & Listening Skills

Year 2013

EMPLOYMENT HISTORY

SKILLS

Customer Service skills, Computing Skills, Clear Communication Skills, teamwork and

Problem Solving

Name of Company Servest Parking

Position Parking Attendant

Duty/Responsibility Maintaining order in the parking lot

Assisting shoppers with issuing parking tickets

Help customers when their tickets are faulty at the pay point.

Press Intercoms for parking charges and Collect from customers

Directing and/or escorting customers to their shops to ensure their safety

Providing customers with instructions for location of vehicles

Years/Months Active 1 year

REFERENCES

1.Manager : Mr Roberts

Cell: 072-***-****

2.Senior Supervisor : Mr Sithole

Tel: (011-***-****

3.Parking Office : (RoseBank Mall)

Tel: (011-***-****

Tel: (011-***-****

Contact this candidate