Call center supervision customer service and upsaling

Tomika N Corbin

**** * ***** *** *** *** Las Vegas NV 89103 702-***-****) ************@*****.***

Objective:

I seek challenging opportunities where I can fully utilize my leadership skills for the success of the organization Experience: Supervisor/Call Center Rep/ Surveyor/Monitor

McGuire Research, Las Vegas NV

May 2006 -June 2014

Monitored and made calls in a call center environment

Conducted surveys with attendees at the Las Vegas Convention Center. Also completed Surveys on IPad with visitors to Las Vegas, Laughlin and Mesquite

Verified the proper completion of surveys

Operations and Housekeeping Supervisor

Greater Columbus Convention Center, Columbus Ohio

July 2001 - July 2004

Supervised and trained and a team of 30 or more people in ballroom settings, stage set ups and ground maintenance.

Supervised and trained the housekeeping staff of 15 or more people in cleaning of the entire inside and outside areas of the convention center areas.

Trained operations staff to perform all labor related duties

Monitoring Officer

House Arrest Services, Eastpointe MI

August 1995 - September 1997

Monitored Home based inmates on tethers in an office setting

Monitored inmate’s making sure that the inmate was at the appropriate place at the correct time of day and night.

Checked breathalyzer readings and trained new staff members for monitoring officer positions.

Manager

McDonalds, Ecorse MI

June 1993 - September 1999

Supervised and trained a small team of employees in a fast food restaurant setting

Handled large amounts of cash, trained team members on cash register

Food prep following OSHA guidelines

Education

High School

River Rouge High, River Rouge MI

June 1992

Diploma Received also received dental assistant certification

Skills

Microsoft Excel, Word, Office, Customer Service, Multitasking

References are available on request.

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