Customer Service Assistant
Resume:
Milisa Marbury
Shaker Heights, Ohio 44120
216-***-****(H)/ 216-***-****(C)
********@*****.***
Professional Summary: An experienced individual with a successful background in service; healthcare; education and business seeks a position within an organization that promotes personal growth. Skilled in building relationships; providing excellent customer service and knowledge of technical computer software
Skills & Qualifications:
MS Office Systems:
Excel, PowerPoint, and Access
Macintosh general computer
Data Entry
Customer Service
Filing & File Management
Medical Terminology
Office Administration / Management
Relevant Coursework:
Accounting
Marketing
Health Economics (Marginal Analysis)
Financial Analysis
Organizational Behavior
Leadership Activities:
Participant in Studies Abroad – France 2013 Healthcare Studies/Cultural Studies
Honors and Awards:
Recognized for excellent work with patients
Took over and retrained a team during the 2010 Census that failed in doing their task correctly. Under my direction the team became the lead team and they (along with myself) were all asked to become permanent employees.
Education:
Ursuline College, Pepper Pike, Ohio 2014 - Current
Masters – Business Administration (3.175)
Ursuline College, Pepper Pike, Ohio Degree Completion 2014
Bachelors - Health Administration
Cuyahoga Community College, Cleveland, Ohio Degree Completion 2007
Associates - Liberal Arts
Milisa Marbury
17 Sutton Place
Shaker Heights, Ohio 44120
216-***-****(H)/ 216-***-****(C)
*********@*****.***
Professional Experience:
Cleveland Municipal School District, Cleveland, Ohio 2014 - Current
Teacher – Substitute
Instruct students in all areas of curriculum
Maintain order of classroom
Encourage students daily while trying to build self-esteem and motivation
Help students realize their educational talents and gifts
Help students to strengthen their social skills
Develop instruction material when necessary
Help students in areas of weakness
Ensure that students are effective in learning their lesson
Cleveland Municipal School District, Cleveland, Ohio 2011 - 2014
Paraprofessional (Instructional Assistant)
Substitute
Assists teacher with students and daily assignments
Maintains order with students when needed
Provides one on one assistance and guidance with students
Care for, manage and oversee students with special activities/needs
Maintain daily student behavior reports
Encourage students to do their best and to excel
Department Of Commerce, Cleveland, OH 2010
Crew Leader (Supervisor)
Trained employees to gather and record data for 2010 census
Fingerprinted employees for FBI background checks
Collected and checked daily work
Conducted regular employee meetings to update and solve issues
Maintained records and submitting payroll
Cleveland Clinic, Cleveland, Ohio 1998-2007
Anesthesia Specialist
Professional Healthcare Assistant working beside in Pediatric areas
Trained new employees in the areas of adult cardiac and pediatric anesthesia as a tech
Liaison with anesthesia equipment representatives from approved vendors
Set up anesthesia machines between cases and prepared intravenous solutions
Recorded name, time of call, and nature of business when in workroom
Responsible for placing orders for drugs and anesthesia supplies
Responded to Physician request for information, supplies, and emergencies
Cleveland Clinic, Cleveland, Ohio 1997-1998
Phlebotomist
Collected blood samples via venipuncture, and put into correct tubes for processing
Input data regarding samples into computer
Delivered reports to proper areas
Scanned and troubleshot to find problems so patient samples would be processed
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