Customer Service Manager

TIFFANY S. WILLIAMS

P.O. BOX ****, LAWERENCEVILLE, GA 30045, CELL: 229-***-****, *******@*****.***

OBJECTIVE

On a quest for an opportunity to perform as Entry Level Service Specialist producing a desirable contribution by applying demonstrated skills, excellent customer service with attention to details

EXPERIENCE

11/1/2009 TO 4/1/2015

Teleperformance

Albany, Georgia

CUSTOMER SERVICE SPECIALIST

PROVIDE EXCELLENT CUSTOMER SERVICE TO CUSTOMERS BY ANSWERING INQUIRIES, FINDING SOLUTIONS

Responsible for all customer inquiries, inbound and outbound call

Troubleshoot software and system problems

Exercise retention efforts when appropriate

Maintained confidential customer information

Resolved billing issues and maintained accounts

Field calls or web based service requests from customers

2/1/2001 TO 8/1/2009

Dollar General

Albany, Georgia

ASSISTANT MANAGER

PROVIDE SUPERIOR CUSTOMER SERVICE LEADERSHIP

Assist Store Manager with scheduling employees; ensuring adequate scheduling coverage; entering payroll information into computer; assessing work completion and following up with employees regarding performance

Ensure merchandise is presented according to established practices and utilize merchandise fixtures properly including presentation, product pricing and signage

Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures

Receives the vendor deliveries and checks in drop ship delivery perishable food product vendors

Adhere to all reconciliation and balancing procedures at end of day

Assist in generation of sales and sales promotions

Provide support to other key carriers

4/1/1999 TO 2/1/2001

MacGregor

Albany, Georgia

OFFICE COORDINATOR

ENSURING THE SMOOTH OPERATION OF THE OFFICE AND ADMINISTRATIVE FUNCTIONS

Present a professional, welcoming first contact to all clients by phone, email, or in person

Responsible for organizational functions and general meeting

Responsible for incoming and outgoing mail

Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets, Assisted with pre-employment and personnel requirements for MacGregor Company. Performed clerical work such as word processing and filing to accomplish duties utilizing a personal computer and various software applications. Maintained time and attendance records, made travel arrangements and prepared travel orders

Provide support for teams: staff travel arrangements and expense tracking, program and stipend supplies

Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating

EDUCATION

COLUMBUS STATE UNIVERSITY

Columbus, Georgia

BACHLEOR OF SCIENCE-PUBLIC ADMINISTRATION

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