Customer Service Sales

Graciela (Grace) Gerichter

**** - *** ******* ***** ******* ON M2R 3G7 H 416-***-**** C 416-***-**** *****@******.***

Objective

To obtain a position as a Bilingual Customer Service Representative (English/Spanish) where I can maximize my passion for business development, offering a positive contribution of my background at customer service, communication, organizational skills, problem solving and analysis abilities

Profile

Accomplished Sales & Customer Service Manager & Assistant Manager with almost two decades of experience at the field

Excellent communicator, attentive listener, handling several tasks simultaneously working under pressure

Friendly customer-visitor oriented, greeted, assisted and guided them to the right people or destination, as suites, offices,

boards or conference rooms

Dealt with the switchboard of all clients calls, scheduled and confirmed appointments

Responsible for general office clerk, answering all emails, incoming and outgoing mail and courier services

Demonstrated success in building relationships with customers, meeting their needs and expectations through product

knowledge and beyond, closing and upgrading sales targets

Supervised, recruited, evaluated, trained, coached, directed,lead and communicate with all associate and management,

as well assessed performance

Very efficient, organized, methodical and detail oriented, able to spot and resolve problems quickly and effectively

Trustworthy, strong work ethic, comfortable handling cash and processing daily transactions

Excellent work habits and professional, neat appearance

Enthusiastic team player, committed to professional excellence, loyalty and dedication

Strong computer skills (MS Word, Excel, Outlook); Internet search, phone systems, copiers and printers

Fluent in three languages; English, Spanish and Hebrew

Employment History

Of Things Past, Toronto, ON 2013-Present

RETAIL FRONT DESK LEAD

Ensure the front desk operations were carried out efficiently at the most courteous manner

Handled multiple phone lines, incoming calls on the switchboard, transferring them to the required departments

Administer all the mail and packages delivered to the front desk and distributed accordingly

Monitored and checked consignors accounts, responding to any enquirer, problems or concerns

Answers phone professionally by providing immediate solutions to customer’s needs

Controlled and distributes the Store's keys of the different offices, departments and storage as needed

Processes retail and concession sales, in person or over the phone and in charge of customer’s appointments

Supervise and keep a closed record of the staff movements at the Store, delegating tasks, assigning responsibilities and duties

Provide administrative and clerical support to all the departments

Maintain a neat and pleasant appearance of the reception area

Vivah Jewellery, Sheppard Centre, ON 2012 - 2013

MANAGER

Hired, evaluated,supervised and direct daily plan sales floor team (up to 6 staff members)

Provided excellent Customer Service, promoting Specials and Promotion, closing sales

Controlled, prepared and set daily/weekly targets based on store results history

Analyzed the store Results, Staff results & Merchandise Productivity

Coach and lead the staff Members providing Sales Skills Training

Evaluate the team Performance by exercising their product knowledge

Prepared the weekly schedules, according to Store Wages, for all Associates

Transfer Documentation, letters, bank deposits, jewellery, etc. to Head Office

Developed and trained employees in new sales methods and techniques, through ‘role play’

Gan Shelanu / Gan Or / Menorah Kindergarten (Supply/On Call/Part-time) 2011 - 2012

TEACHER’S ASSISTANT

Taught children in an optimistic, educationally challenging environment

Highly skilled in assisting lead teachers at "circle time" and providing children help with daily activities

Profound ability to maintain a safe, clean and healthy environment for children

Assisted with meal and snack preparation, fed children and modeled table manners

Teach and help children develop good habits and manners

Hands-on experience in encouraging students’ positive self image

Kept teacher informed of particular requirements or problems of individual students

Help to prepare instructional materials for special subjects, holidays and classroom

Help teacher in a variety of non-instructional duties

Graciela (Grace) Gerichter Page 2

1110 - 155 Antibes Drive Toronto ON M2R 3G7 H 416-***-**** C 416-***-**** *****@******.***

Magnolia Silver Jewelry, Burlington and Richmond Hill, ON 2005 - 2011

MANAGER AND ASSISTANT MANAGER

Top sales producer

Received 99.46% on mystery shopper evaluation

Provided thorough product knowledge, service and support to customers

Increased sales and consistently exceeded target expectations

Recognized for a professional attitude toward customers, managers and associates

Took primary responsibility for leading the customers through the sales process of selecting, coordinating and purchasing jewellery

Understood customers’ needs by offering friendly and knowledgeable advice

Ensured store image and merchandise were spotless, attractive and properly displayed

Dealt with day-to-day retail operations such as placing orders, taking care of repairs, tracking inventory and scheduling staff for

shifts

The Bay, Toronto, ON 2001 - 2005

SALES ASSOCIATE

Merchandised displays of bedding, small appliances and decor for the House wares Department

Provided assistance for choosing items for Bridal Registries

Dealt with customers, managers and associates providing assistance and product knowledge

Interacted with corporate personnel at all levels

Promoted new products to maximize sales

Lifestyles, Thornhill, ON 2000 - 2001

SALES ASSOCIATE

Provided great advice and product expertise to the customers

Answered queries and delivered excellent service

Highly skilled in closing the sale and consistently met daily, weekly and monthly targets

Worked effectively as a team member as well as independently

Handled cash and daily transactions

Education / Certifications

Certificate, Classical Guitar and Vocal Teacher June / 1983

Rubin Music Academy of Music and Dance, Israel

Certificate, Music and Motion Therapist/Teacher June / 1987

Faculty of Music, Levinsky College of Education, Israel

Certificate, Computer Fundamentals October / 1993

Seneca College of Applied Arts & Technology, Toronto

REFERENCES UPON REQUEST

Contact this candidate