Customer Service Representative

DARLENE RUPRECHT

**** ****** ***** *****, *** Linda CA 95673 Phone: 916-***-**** ****.********@*****.***

OBJECTIVE

To obtain the Key Data Operator position.

SKILLS

Experience in Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, and various position related software.

EDUCATION

Bitburg High School - Diploma

Sierra College – Major: Business 2011 - Present

EXPERIENCE

FedEx

Service Assurance Agent September 15, 2011 - Present

Responsible for tracking packages, scan and put packages/documents in locations throughout the warehouse, daily audit of gas for couriers, order office supplies, loading and unloading packages onto appropriate trailers from incoming planes by scanning, lifting, carrying, pushing and pulling packages up to 100 pounds. Required to read labels, verify numbers, use memorization and carry out instructions while working rapidly for long periods of time. Ability to use a PC and have basic computer knowledge. Marshall Planes, manage belt loaders, load feeder planes and work in a team oriented environment under high stress levels. Set up sort. Calculate pieces and weight of freight coming off of Plane. Track FO’s/Run FO report. Damage scan and repackage packages for delivery to customers.

AT&T

Service Representative July 13, 2003 – December 30, 2009

Customer service inquires relating to billing: disputes, adjustments, explanation. Suggest products to lower month bills, and products that may be of benefit to the customer. Set up and explain the usage of multiple services: phone, television, satellite, cell phone and internet. Posted payments to customers’ accounts. Analysis of customer’s current and previous phone records and make suggestions of future ways in which may be of benefit. Ability to multitask and work with multiple screens analyzing all services from internet to television while engaging with the customer. Various administrative tasks.

AT&T

Staff Associate April 21, 1997 – July 12, 2003

Knowledge of employee benefits, 401K, FMLA time and usage, attendance records and reviews. Made sure all employees were current on all company procedures, and verified employee driving records for compliance with the Department of Motor Vehicles for employees to drive company vehicles. Scheduled technicians for customer orders monitored GPS systems in vehicles verifying technicians were at the correct locations and the amount of time spent at the site. Payroll, data entry, travel arrangements for technicians, hotel accommodations, travel reimbursements, per diems, accounts payable/receivable, track and order cell phones and usage, schedule training for technicians/managers, schedule and make meeting arrangements, track and prepare reports for purchase card usage, order office supplies, order company badges, prepared service orders/purchase orders, daily and monthly reports, train new personnel. Support various office related tasks.

Courtyard by Marriott

Front Desk Supervisor April 1, 1991 – December 1, 1995

Customer reservations, guest service relations, train employees, accounts receivable/payable, credit card transactions, collections, employee schedules, payroll, bank deposits, count safe, purchase orders, order and maintain office supplies, travel arrangements.

REFERENCES AVAILABLE UPON REQUEST

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