Customer Service Representative

Jasmin A Peralt a

*** ***** ******, *******, ** *2771

Mobile Phone: 603-***-****

Email: ***.*******@*****.***

Professional Summary

I was a customer service representative in the Telephone Inquiry Unit at the National Visa Center, a sub-contact employee for the US State Dept through SENTURE (June 23, 2014 – June 19, 2015). The former sub-contract company was SERCO-NA (June 2008-June 23, 2014). I answered telephone inquiries made by families living in the US petitioning their families outside the US for their immigrant visa petitions. I had been a Visa Processing Specialist with 4 years of experience providing specialized document review for family-related immigrant visa petitions (October 23, 2006 – January 23, 2011). Areas of expertise include meticulous review of required document mandated by the US embassies from all over the world.

I am client-focused counselor who is particularly talented in the areas of counseling and research. Has a well-organized and dependable with excellent leadership skills. A hard-working, experienced counselor and researcher focused on positive results and client satisfaction.

I am a reliable and conscientious counselor who is capable of taking initiative in giving quality service to clients. I am responsible counselor with excellent communication skills demonstrated by 10 years of experience providing counseling to satisfied clients.

Skills

•Advanced interpersonal skills

•Extensive experience with counseling abused and trafficked women, hospice care for children and elderly

•Ability to speak other languages (English, Tagalog, Cebuano and Korean)

•Committed to 100% client satisfaction

•Strong communication skills and customer focus.

•Excellent verbal communication

•Fast learner

•Commitment to quality and service

Core Qualification

•Client Relations:

•Able to assist clients’ inquiries about their immigrant visa applications thoroughly

•Able to maintain a high standard of reviewing documents specified by the Dept of State (US Embassies around the world)

•Customer Service

•Collaborated with departments to ensure the delivery of efficient, high-quality service.

•Consistently recognized by management for providing superior customer service while working at the Document Review Dept for quality and desire results.

•Supervision

•Supervised a shelter for teen-age girls with unwanted pregnancies and abused women in South Korea

•Supervised graduate students in the application of created children’s hospice program in the Philippine Children’s Medical Center

Experience

•Assisted clients’ telephone inquiries about their immigrant visa applications and the necessary processes need to complete their application

•Ensured quality and thorough review of documents submitted to the National Visa Center from immigrant visa applicants to the US as mandated by the Dept of State (US Embassies around the world)

•Researched and published studies of trafficking of women for the Sex Industry in South Korea

•Three years experience with hospice home care in South Korea

•Counseled abused women and foreign workers in South Korea

Education

•MA in Counseling Psychology: Ateneo De Manila University, Quezon City, Philippines, 2001

•BS in Commerce major in Accounting: Colegio De San Jose-Recoletos, Cebu City, Philippines, 1982

Keywords

•Commitment

•Dedication

•Efficiency

•Family oriented

Contact this candidate