Customer Service Representative

JANICE M. LANDRY

**** ***** ********* ****** ***

Wichita, KS 67216

Home 316-***-****, 316-***-****

Objective

I love people contact. I make customers feel comfortable, relaxed. I earn their trust so they purchase goods with confidence and contentment of a satisfied customer each time. I gets results. Yes’ I am that good!

Expertise

Loan Manager, Telecommunicator, Computer Operations, Sales Representative Vendor Relations, Bookkeeper, Certified Nurse's Aide, Customer Service, Reservationist Work History

07/8/2013 - 08/04/2015

Sales Representive / Reservationist Starwood Hotels ; Wichita, KS 316-***-**** Carol ext 4324 or Terri 4337

Create room reservations and meeting space for customers. Receive 60-100 a day incoming calls. Maintained a 35 percent sales ratio per 100 calls taken. (High for industry.) 02/22/2011 - 06/13/2011

Deal of the Day Sales Representive KGBDeals.com; Wichita, KS 610-***-**** Lisa Nemeth

Sold multiple Deal of the Day sales agreements to businesses in the Austin, and Los Angeles and Hollywood areas. Maintained a 2.5 ratio of sales each week. 05/24/2010 - 01/22/2011 C ustomer Service Representative; Bank Of America; Wichita, KS

Theworknumber.com 800-***-**** for job and income verification Assisting inbound customers in the CD/IRA division. Answering tax questions during tax time. Helping customers open, deposit, withdrawal and close CD's and IRA's. 09/27/2007 - 05/24/2010 C ustomer Service Representative; Convergys; Wichita, KS Julie Hill 3-16-681-****, 800-***-**** 10274 Receiving incoming calls 40-60 calls per day from United Healthcare I nsurance Company and A T&T Uverse C able Company customers. Using knowledge of client products and services;

clarify and resolve during call, all situations to customers satisfaction for one call resolution. Recording all details of call completely during call and entering it into documentation software. 10/01/2006 - 09/24/2007 C ustomer Service Representative; T ranscom ; Wichita; KS Tiffany Fleming 800-***-**** ext 1

Provided customer service for C omcast Cable C ompany; Technical support and Billing department. Involved handling complex cable service problems to accepting payments over the phone. Would average 40-50 customers a day providing one call resolution. 08/08/2005 - 08/08/2006 P ayday, Title and Signature Loan Account Manager ; Tiger Financial; Wichita, KS Matt Miller; Pam 316-***-**** Required creating workable payment options that the debtor would would be able to pay on a constant basis without causing financial hardship. Responsible for setting up loan payment and collection on accounts from 0-60 days or older. Reached and resolved 40-50 accounts a day with a 99% close ratio (debtor paid in full). 09/01/2005 - 03/24/2006 C NA (Certified Nurses Aide); Osborne Care & Rehabilitation Center; M iami, OK Diane Panther 918-***-**** Provided hands on care for 10-15 patients a day. Took care of patients that suffered from Cancer, Parkinson's Disease, Alzheimer's Disease, Heart, Stroke, and Mobility issues. 03/2003 - 07/2004 S ales / C ustomer Service Representative; Harmar Mobility; Sarasota, FL Rick Barron 800-***-**** Duties included Customer Service, gaining and maintaining dealer base. In first year added 350 new dealers. Position involved vast product knowledge and detail of each product manufactured. Company became a Fortune 500 company within its first 5 years while I was employed in part due to my efforts.

Education

CNA

2006 Kansas CNA Test Passed Certification #148868 Issued 03/29/2006 expires 03/29/2008 and is available for renewal.

2005 Oklahoma CNA Test Passed Certification #37V47173095 Issued 09/20/2005 expires 09/20/2007 and is available for renewal.

2005 Northeast Vocational Technical Center, Afton OK Graduated as a CNA # 4 in my class.

Computer Processing

1985 Diploma in C omputer Operations with a 4.00 average. Computer Processing Institute; Cambridge, MA

Associates Degree

1980 A ssociates Degree in Business Management & Business Administration ; a 3.85 average. M iddlesex Community College; Burlington / Bedford, MA

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