Customer Service Assistant
Resume:
Lesa Redmond
Blue Island, IL *0406
708-***-**** *********@*****.***
Summary
Seasoned Administrative Professional with exceptional customer service skills and consistent superior performance. Certified Nursing assistant with medical records knowledge and problem solving abilities.
Professional certifications & memberships
Certified Nursing Assistant/GNA
Education
Howard Community College, Columbia, MD - Obtained certified nursing assistant
Skills
Proficient with Microsoft Office
Multiline phone system
Reconciled petty cash and cash revenues
Provided administrative support (Front desk duties, general office work)
Greeted visitors and direct to proper departments
Worked in high volume customer service area addressing client needs and issues
Medical
Took and recorded vital signs and created charts
Assisted physicians and triage nurses
Coordinated and transferred clients
Answered call lights in a timely manner
Assisted with activities of daily living
Report to RN charge nurses
Professional experience
Pulmonary Consultants, Medical Receptionist, November 2010- April 2011
ISKY, customer relations specialist, March 2007- August 2008
Augmentation, Inc. /FEMA-NPSC, Document processing specialist, September 2005 – July 2006
MNCPPC, Customer Service Representative, January 2005 – August 2005
Cherry Lane Nursing Center, Receptionist, February 2004 – December 2004 (contractual)
Lorien Nursing & Rehab Center, Certified Nursing Assistant, April 2003 – October 2003
Independent Contractor, worked in various physician’s offices, December 2000 – April 2003
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