Human Resources Profesional

ZENNA M. GUSTAFSON

******@*****.*** 773-***-****

Employee Relations HR Management Staff Performance Optimization

Training & Development Mentoring & Motivation Organizational Change Management

Strategic Human Resource Professional and proactive business partner to senior management who combines leadership with business savvy to execute strategic planning, core staffing, operational and administrative initiatives to drive over-all HR, organizational and bottom line financial performance.

INFINITY CONTACT January 2014 – July 2015

Director of Human Recourses Cedar Rapids, Iowa

Responsible for ensuring employee engagement, staffing, learning, development, quality, and productivity through continuous process improvement and collaboration with the leadership team.

Managed escalated employee relations issues – including responding to outside organizations where needed

Managed employee life cycle program

Strategized with the leadership team in order to ensure our client’s needs are met, and participate in quarterly cadence meetings to discuss performance in staffing, talent management, and productivity

Instituted cultural initiatives that reduced turn-over by 10% month after month

Created a Talent Management process to evaluate and drive initiatives through employee development, growth and succession planning

Oversight of company HR policies & procedures and ensured compliance with federal, state, and local requirements

Administered compensation and benefits program for 450 Employees

Created and executed Infinity Contact’s Flex Schedule program

Planned, strategized and organized Infinity Contact’s move from anniversary review dates to annual reviews

Designed and Implemented a broad band compensation plan

Organized all recruitment events that resulted in hiring an average of 70 employees per month

Coordinated a project charter to evaluate all processes within the company, to include change management, timelines, and assignments

CNA September 2010 – January 2014

Human Resources Line of Business Generalist (2/2013 – 2/2014) Chicago, IL

CNA is a publicly traded insurance company located in downtown Chicago. The Human Resources organization was involved in all business initiatives and viewed as a credible business partner to the success of the company.

Served as a partner to leadership team offering alternative solutions, credible HR expertise and business-centered consultation

Drove the implementation of ongoing HR programs such as the annual performance management process, talent review, high potential development, trainee and rotation programs, employee survey action planning, and diversity

Demonstrated outcomes involved with managing performance, rewards differentiation, high potential development, organizational bench strength, and driving engagement

Managed organizational change

SR. Human Resources Consultant (9/2011- 2/2013)

Evaluated the root cause of any employee or manager concerns and performance issues while mitigating risk

Lead a project team of five towards the creation of HR Competencies, Proficiencies, Career Maps, and other developmental tools

Guided new HR Consultants towards making sound business decisions regarding performance management a

Performed all Human Resource Consultant duties as listed below

Human Resources Consultant (9/2010 – 9/2011)

Investigated all complaints of mistreatment, harassment, biases, unfair treatment, etc.

Consistently exceeded Quality and Customer service results by providing an influential role with respect to coaching managers and providing a high level of support

Assessed and monitored the engagement of employees within the Claim Operations area by performing Manager Assimilation interviews and providing feedback and suggestions to the management team

Target Corporation April 2005 – September 2010

Executive Team Leader of Human Resources Chicago, IL

Oversight of the HR activities of 500 employees within an urban Target store with sales totaling 120 million and served as an employee relations resource to other human resource professionals in a district composed of 8 stores.

Employee Relations:

Investigated, mediated, and resolved employee relations issues for exempt and non-exempt team members

Approved all involuntary terminations for the district

Reduced employee relations issues by developing business leaders using impactful talent management tools

Responded to EEOC charges and serve as a liaison between legal counsel, headquarters and state agencies

Talent Management:

Observed work groups and make recommendations in order to ensure greater productivity

Facilitated succession planning and performance management meetings and programs

Managed the activities and tasks of a twelve person Human Resources team

Organizational Change Management and Brand:

Communicate and ensure execution of Human Resource program updates rolled out by headquarters to all eight stores in the district

Organize community relations activities including reviewing grants, and distributing discretionary donations

Staffing:

Collaborated with headquarters partners on creating fourth quarter staffing tools used company wide

Organize and execute local recruiting events

Education

1998 Illinois State University Bachelor of Science (Theater)

2002 DePaul University (PHR Certification Program)

2010 DePaul University (SPHR Certification Program)

Past Certifications

2002 – Professional Human Resources Certification (HRCI)

2011 – Senior Human Resources Professional Certification (HRCI)

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