Web Services Developer

Gowtham

Phone#: 778-***-****

E-Mail: *********@*****.***

Professional Summary:

Around 6+ years of professional IT experience in Salesforce.com CRM and Force.com platforms as both Administrator/Developer. Experienced in all phases of Project life cycle and implementing them along with Salesforce customization.

Experienced in SalesForce.com Apex Classes, Apex triggers Integration, Visual Force, Force.com API and Web services. Hands on experience in designing and developing Salesforce.com CRM Applications.

Extensive experience in designing of custom objects, custom fields, Picklist, Page layouts, Workflow and Approval Process, Validation Rules, custom Tabs, Custom Reports, Report Folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Worked on SOQL & SOSL queries using Force.com Explorer.

Experienced in Integrating Salesforce with third party applications through SOAP and REST APIs

Worked on Web service API/Soap API in order to build to build real time integration between Siebel and Salesforce.

Experience in customizing Dashboards base on roles, generating custom and standard reports

Good Experience in developing Custom Page Layouts, work flows, and Approval processes.

Has adequate experience in working with Apex Data Loader in Salesforce.com

Installed Sales Force AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs

Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC).

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

Participated in Monthly Change control meetings and performed application and global impact analysis.

Experience in working with Salesforce.com sandbox and production environments.

Have very good knowledge about Java Concepts.

Added formula fields and validations to new and existing objects and added custom functionality using custom controllers.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Worked on Quality center and Remedy systems to initiate a new project, log defects and store documents.

Experience in web technologies including HTML, XML, CSS, JSP, and JavaScript.

Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.

Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in challenging and cross-platform environment.

Worked in Scrum and Agile Methodologies.

Technical Skills:

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Languages/Methodologies

Apex, Visualforce, C#,XML,SMAL 2.0 UML, Core Java, J2EE

Technologies

Salesforce, Ajax, JQuery, Web Services, REST, SOAP, WSDL, HTML, Web 2.0

Tools and Utilities

Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug

Databases

Oracle 11i, Oracle R12, MS Access, and MySQL

Operating Systems

Windows XP/ VISTA/7, Linux and Unix.

Professional Experience:

Telus, Vancouver, BC Feb 2014 - Till date

Role: Salesforce Developer/Admin

Responsibilities:

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Created custom objects and defined lookup and master-detail relationships among the objects. Also created junction objects to establish connectivity among objects in data model.

Developed Apex triggers, Apex classes and test methods.

Maintained user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups and list view rights.

Generated various reports using combination of custom objects and standard objects.

Used Data Loader and ETL Tool for Data Management in force.com platform.

Implemented APEX, java script, jQuery and CSS to build rich and dynamic Visual force pages.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Good knowledge in developing the documents for data model design in salesforce CRM.

Created and deployed several Reports using salesforce.com platform.

Developed and deployed workflows wherever necessary.

Created various Batch jobs and time based workflows to update the data regularly.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Develop Visual force pages, Visual Force Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.

Developed batch apex to move data from staging objects, which are triggered through email sent by IOD after completion of data loads.

Developed Unit test class for Apex class and worked for improving code coverage.

Provided help with testing, documenting and developing training materials and also assisted users with Reporting needs.

Proficient in using Eclipse based Salesforce.com IDE to develop and deploy into production.

Having good experience with custom settings to develop the auto search functionality in salesforce.com

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Lululemon, Vancouver, BC Mar 2013 - Feb 2014

Role: Salesforce Developer/Admin

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Performed the roles of Salesforce.com Administrator / Implementer in the organization.

Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects and custom objects.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.

Customized tabs among different business user groups and business centers.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Implemented various Custom Reports and deployed them for different business user levels.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Provided the training to the internal business users to use the application and develop their own custom reports.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Used sandbox for testing and migrated the code to the deployment instance after testing.

Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Quicken Loans, Detroit-MI May 2012 – Mar 2013

Role: Salesforce Developer

Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Developed various Custom Objects, Tabs, Components and Visual Force Pages.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created and deployed Several Reports using salesforce.com platform.

Developed and deployed workflows wherever necessary.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Independent Health, NY Jan 2011 - May 2012

Role: Salesforce Developer

Responsibilities

Worked on several configuration items like Record types, Page Layouts, Track Field History, Profiles, Roles and Organization Wide sharing model

Defining the Security model using Profiles and Roles.

Worked on Sharing Model (Organizational-wide defaults & Sharing rules) settings.

Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs of the application.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Performed Unit, Integration, Regression and User Acceptance Testing.

Trained users on Salesforce.com via webinar session, one-on-one sessions, and in person class room training. Provide demo sessions for clients.

Documentation of Technical Implementations and solution design

Provided support for solving day-to-day issues

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Mission SF Community Center, San Francisco, CA Sep 2009 - Dec 2010

Role: Salesforce Developer

Responsibilities

Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards

Worked with Apex Classes, Apex Triggers and Visual force pages

Maintained user roles, security, profiles and workflow rules wherever necessary

Created Sharing rules, Assignment Rules and Escalation Rules for Cases

Developed various Custom Objects, Tabs, Components and Visual Force

Integration with Cast Iron.

Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API

Data Migration from Legacy Front Range to SalesForce

Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people

Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.

Enterprise Information Management, Hyderabad, India Jan 2009 - Sep 2009

Role: Java Developer

Responsibilities:

Developed many JSP pages, used JavaScript for client side validation.

MVC framework for developing J2EE based web application.

Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.

Developed the User Interface Screens for presentation using Ajax, JSP and HTML.

Created and maintained mapping files and transaction control in Hibernate.

Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.

Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.

Written and debugged the ANT Scripts for building the entire web application.

Used XML to transfer the application data between client and server.

Developed web services in Java and Experienced with SOAP, WSDL.

Used the JDBC for data retrieval from the database for various inquiries.

Perform purification of the application database entries using Oracle 10g.

Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.

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