Customer Service Microsoft Office

Patricia Bonilla

Brooklyn NY ***** 646-***-**** ************@*****.***

Summary Of Qualifications

Highly motivated and results-oriented individual. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team.

Professional Profile

Service oriented with strong communications skills and a professional demeanor. Consistently maintain professional relationships with clients and vendors, and tactfully resolve issues in emotionally charged situations. Excellent presentation skills.

Disciplined and detail oriented, particularly in administrative matters, maintaining thorough documentation, handling confidential information and ensuring compliance with laws and regulations governing an industry or field.

Track record of going above and beyond basic job requirements, enthusiastically accepting additional responsibility, and taking initiative to improve productivity and customer service in fast-paced environments.

Computer Skills: Proficient in Microsoft Office Suite: Excel, PowerPoint, Word

Education

DeVry University

Bachelor of Technical Management

Graduation: October 2014

Kingsborough Community College

Associates of Computer Information Science

Graduation: June 2011

Experience

Radhakrishnan Family, New York, NY November 2012-Present

Personal Assistant

Managed e-mails.

Organized and maintained calendar.

Coordinate & plan travel arrangements.

Setup appointments.

Received inbound calls and made outgoing calls.

Ran errands.

Blast Events NYC, New York, NY February 2012 -November 2012

Kids Party Coordinator

Decorated and cleaned up the party space.

Greeted, acknowledged, and interact with members in a friendly and professional manner.

Supervise activities during birthday parties.

Pathmark, Brooklyn, NY January 2008-February 2012

Cashier

Handled cash, check, credit and automatic debit card transaction with 100% accuracy.

Received multiple reviews acknowledging my level of dedications to excellent customer service.

Greeted customers entering the store to ascertain each customers needs.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies payments, returns and exchanges.

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