Customer Service Manager

ANTONIO L. HILL, SR.

**** **** ********** ***** ********, VIRGINIA 23236

804-***-**** (h) 804-***-**** (c) Email: *******.******@*****.***

Genco Logistics Services Order Processor/Planner 03/2008 – Present

Process daily pharmaceutical and promotional orders to ensure on time delivery to physician, sales representatives and consumers all in a FDA regulated US distribution center

Adhere to the Standard Operational Procedures (SOP)

Represent the distribution operations in assigned meetings and on special project teams

Multiple daily and monthly reports to include Key Performance Indicator (KPI), outlining key aspects of the business to insure internal and customer satisfaction

Develop and coordinate launch plans to match marketing, global manufacturing

Provide analysis of activities and trends

Identify and analyze opportunities for improving processes

Develop and maintain supplier relationship with key customer

Monitor compliance with service agreements and coordinate meetings with key parties

Facilitate all movement of key product within the network and interact with key departments to insure effective inventory control

Life, Health and Annuity Independent Agent 05/2006 – Current

Service and establish new and existing accounts while working from home and in the field

Visit policyholders to deliver and explain policies, analyze insurance programs and suggest additions or changes

Calculate premiums and establish payment methods

Conduct field underwriting to pre-qualify existing and/or new customers

Ensure that policy requirements are fulfilled, including medical examinations and the completion of appropriate forms

Jani-King of Richmond Director of Operations 04/2004 – 10/2006

Supervised 3 operations managers

Performed billing and invoicing, customer service, and prepared monthly reports

Inspected accounts to make sure contract specifications were being followed

Reviewed, corrected, and amended all contracts before they were sent to clients

Conducted weekly classes for new franchise owners of the rules, regulations and policies of the company

Served as instructional and consulting specialist in office and business cleaning procedures

Cavalier Telephone Warehouse Coordinator 10/2003 – 04/2004

Scheduled and received daily shipments of highly sensitive telecommunication electronic equipment per the guidelines of ESD

Interviewed employment candidates

Served as liaison negotiator with carrier services to ensure maximum cost effectiveness of shipping methods

Performed monthly cycle counts on high moving inventory

Erni Components Warehouse Manager 02/1996 – 09/2003

Managed a team of 19 workers

Scheduled and received daily shipments; both domestic and international

Trained new warehouse employees (i.e. UPS and Fed Ex power ship systems, order processing, shipping and receiving, inventory control management)

Interviewed and hired new employees, employee training

Designed and updated shipping documents (i.e. commercial invoices, NAFTA forms, SED forms, graphs and charts)

Reviewed employee time sheets for accuracy

Conducted monthly safety meetings per OSHA guidelines

EDUCATION and CERTIFICATIONS

Virginia, and North Carolina State Certified insurance agent, with over 120 college equivalent credit hours in

Life, Health and Annuities, Series 007 and 008

Self study in computer science at W3School.com and Coursera

Courses include:

HTML HTML5 CSS JavaScript jQuery PHP XML Bootstrap Angular

Skills: Microsoft 2003 – 2013 Word, Excel, Outlook, PowerPoint, Publisher, Access, Citrix Client Server (Profit Key), MAS90, Telecom Business Solutions applications, JDE, DCMS Oracle, SQL Developer, Internet and Intranet Navigation, SAP, Church Music Coordinator (Drums, Bass Guitar, and Piano)

ISO Certified Forklift Certified Electro Static Discharge Certified DOT Compliant

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