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Administrative Assistant Customer Service

Location:
Nashville, TN
Posted:
August 20, 2015

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Resume:

Deborah Ann Ray

**** ********* *****

Old Hickory, TN 37138

615-***-**** – cell

615-***-**** – home

A highly dedicated, responsible and trustworthy executive-level individual seeking a challenging position with continuous learning experiences that allows for creativity while being a part of a team. Have several years of combined experience in procurement, manufacturing, sales, distribution & logistics, a major tire company and restaurant organization. Extensive qualifications in computer skills; meeting and convention planning; designing and directing training initiatives; effectively resolving customer complaints. Strong ability to work deadlines and pressure situations while assuring maximum customer service. Principle strengths include:

Leadership

Outstanding initiative in problem solving

Adapting quickly to new situations

Extensive computer skills

Effectual supervisory skills

Strong organizational skills

Communication skills

Detail oriented

Cost efficiencies

Self-motivated

Professional Experience

Proficient in PC based software, including Word, Excel, PowerPoint, Access, Infinium, Mincron, JD Edwards, Outlook, Lotus Notes and JDA AWR by E3 Green Screen

Managed inventory levels of $6.5M, placed over 3,500 purchase orders a year managing $22.8M for 3,300 sku’s

Maintained inventory levels for daily production resulting in an average of 5.29 turns

Worked with a Project Team to reduced excess inventory by 15.4M in six month period

Awarded Blue Chip Buyer more than any other buyer on the team for proficiency in percentage of overstock, service level accuracy in units and dollars, history exceptions and monthly vendor reviews

Coordinated activities involved with procuring and replenishing inventory goods based on over 100 assigned product/vendor groups for the organization in order to achieve inventory and customer service objectives

Demonstrated competence in required areas and effectively applied technical and theoretical “know how” to job related tasks

Demonstrated the ability to achieve maximum results with a strong sense of resourcefulness and initiative

Prepared new project buy plans for quoting unit pricing to customers

Maintained MRP/MPS spreadsheets for daily productions to track inventories

Worked with R&D Lab and Manufacturing to supply assistance and supplies when needed

Negotiated and managed vendor relations on employee incentive gifts resulting in cost concessions

Completed numerous turn around assignments requiring the knowledge acquired through years of corporate experience

Scheduled and managed logistics for various executive level meetings/events throughout the US

Oversaw personnel attendance reports, billing, travel itineraries, complaint resolution, expense report audits, compiling reports, weekly mailings, typing, distributing and filing of correspondence, office supply orders and inventory, and maintenance of office equipment

Planned and directed layouts and logistics of office moves

Managed inventory and shipping of training materials and marketing materials

Assisted in developing “New Manager in Training” program, entailing a comprehensive, self-paced program for restaurant managers in 20 regional training restaurants

Arranged all logistics, scheduling, registration and communication for training classes of Shoney’s Management University

Worked with Research and Development Department on procedures and operational memorandums

Deborah Ann Ray

Page Two

N B Handy Company, Lynchburg, Virginia 2006 – 2015

Investment Buyer – Purchasing

Coordinated activities involved with procuring and replenishing inventory goods based on

assigned product/vendor group using JDA Advanced Warehouse Replenishment Software

Served as Chairperson of the Handy Helping Others Donation Committee

Tri Tech Laboratories, Inc., Lynchburg, Virginia 2003 - 2005

Buyer/Planner – Supply Chain

Plan, coordinate and purchase packaging inventories for daily production in the plant

Executive Administrative Assistant to the President and Executive Vice President April - August

Performed administrative services for the President and two Executive Vice Presidents

requiring the highest level of professionalism and confidentiality

AMF Bowling Products, Inc., Mechanicsville, Virginia 2000 - 2003

Administrative Assistant to the General Manager of Consumer and Support Products Division

Performed administrative services for the General Manager and his direct reports

Served as Chairperson of the AMF Activities Committee

Richmond Cold Storage Company, Richmond, Virginia 1999 - 2000

Executive Administrative Assistant to the President

Performed administrative services for the President, Vice President of Operations and

Vice President of Sales and Marketing requiring the highest level of professionalism

and confidentiality

Bridgestone/Firestone Tire Sales Company, Nashville, Tennessee 1996 - 1999

Office Coordinator/Administrative Assistant to the Vice President of Consumer Tire Marketing

Performed administrative services for the Vice President requiring the highest level

of professionalism and confidentiality

Education and Additional Training

Montgomery Central High School

Cunningham, Tennessee

Dale Carnegie Course, 1986

Effective Speaking and Human Relations

Dale Carnegie Course, 2011

How to Win Friends and Influence People in Business

JDA Bronze, Silver and Gold Certified on E3 Advanced Warehouse Replenishment Software, 2006

Successfully completed several seminars including the following:

Working with People, Problem Solving, Technical Secretarial Skills, Improving Managerial Skills,

Time Power, Increasing Personal productivity, Managing Negativity in the Workplace,

How to be a Better Buyer, Fundamentals of Purchasing for the New Buyer,

Inventory Management Techniques: Planning, Replenishment and Activities Control

Accomplishments

Named “Employee of the Month” in August of 1993 for Shoney’s, Inc.

Received Bridgestone/Firestone Tire Sales Company “President’s Award” in 1997

Named “Employee of the Month” in June of 2002 for AMF Bowling Worldwide, Inc.



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