Technical Support Service

CURRICULAM VITAE

Abhishek Kumar

Sukanta Pally, Krishnapur

Kolkata 700 102

******@*****.***

CARRIER OBJECTIVE

Seeking a position to utilize my skills and abilities in the IT/ITES/BPO industry that offers security and professional growth while being resourceful, innovative and flexible.

ACADEMIC BACKGROUND

B.Sc(IT) from NIIT, Patna

Intermediate from P.L.S college, Patna

Matriculation from Patna Central School, Patna

PROFESSIONAL QUALIFICATION

Higher Diploma in Software Engineering from NIIT, Patna

EMPLOYMENT DETAILS

Duration: July 2012 – May 2015

Worked as Technical Support Executive at SB3 Software Solutions, Kolkata.

Key Role was to provide “Remote technical Support” in the “Remote Service Division” corresponding to the “Floor technical Support” & “Floor Supervision”.

TECHNICAL SKILLS

Troubleshooting in WINDOWS PC through remote consoles

Troubleshooting & maintenance of PCs, network & voip devices

Knowledge of MsOffice suite and like applications

Creating MIS reports using MS EXCEL

Operating Goautodial & Vicidial dialer i.e. generating reports, extracting, uploading, rechurning of leads, extracting vox files etc.

SIGNIFICANT ACHIEVEMENTS

Achieved NIIT Bhavishya Jyoti Scholarship in the year 2007

Photo published on the global website IFIXO.COM along with the best performers

AREA OF INTERESTS

Reading, Net Surfing, Watching Movies, Visiting places.

PERSONAL DETAILS

Name : Abhishek Kumar

Father's Name : Radha Krishan Prasad

Date of Birth : August 10, 1988

Gender : Male

Marital Status : Single

Language : Hindi/English

DECLARATION

I declare that the above information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Date: Abhishek Kumar

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