Customer Service/ Medical Receptionist
Resume:
Dawn Conti
Columbus, IN *****
**********.**@*****.***
Objective
Seeking a Medical Assistant position where I can utilize my experience and skills in a team based environment.
Summary of Skills
Medical Receptionist/Care Partner who is experienced in a hospital and office setting.
Phone Operator for large hospital call center
Outstanding knowledge in using a computer, scanner, printer, telephone, fax and copier.
Excellent customer service and communication skills for interacting with patients, staff, and the general public.
Proficient in taking blood and labeling samples, as well as, transporting to Lab.
Skilled in multi-tasking work.
Optimistic and supportive in a team environment.
Excellent telephone skills.
Administering EKG.
Work Experience
USP/CP/Phlebotomy/Phone Operator October 2011 to present
Columbus Regional Hospital, Columbus, IN
Obtain insurance information and verify it through AhiQa, Rev Runner, Medicaid.
Prepare patients for their visit.
Obtain and record patients’ vital signs.
Perform EKG and print results.
Using Trac and other medical records programs to retrieve H&P’s and other pertinent patient information.
Procure Blood samples and specimens, label appropriately and transport to Lab Department.
Maintain exam rooms between patients, stock exam room supplies and equipment.
Verify patient information.
Perform preventive maintenance as needed.
Phone Operator for call center, line transfers, paging services.
Multi-line phone operator and documenting phone messages and emergency calls.
Assisting with Scheduling of staff.
Setting up medical testing appointments.
Insurance Sales CSR May 2008 to July 2011
AW Access Agency, Jamestown, NY
Assisted with phone calls and messages and documented all calls.
Matching customer needs with appropriate insurance policies.
Assisting office manager with Customer flow.
Filing, Faxing, Copying of all clients’ personal information.
Insurance quotes and opening and reissuing policies.
Mail distribution and postal runs for supplies and mailings.
Cashier and Banking .
Education
Administrative Assistant.
Jamestown Business College, Jamestown, NY
EKG, First Aid and many other certificates of completion available on request.
References
Available Upon Request
Contact this candidate