Janitorial area manager
Resume:
ANA G. RIVEIRO
P.O. BOX ******
ORLANDO, FLORIDA 32862
**********@*****.***
CORE COMPETENCIES
Over 20 years of industry experience in commercial/janitorial cleaning and floor care maintenance and restoration
Excellent communication skills
Ability to think outside the box
Excellent problem solving skills
Exceptional leadership abilities and strong work ethics
Fully bilingual in English and Spanish
PROFESSIONAL QUALIFICATIONS
American Maintenance 10/2011 to Present
Operations Manager (Orange County Health Department)
Direct and supervised 11 OCHD buildings and crew of 16 employees including cleaners, floor technicians and supervisors, ensuring all performance, company policies, client contract specifications and cleaning procedures were followed properly
Provided daily, weekly, monthly, quarterly and semi annually cleaning schedules for the different facility projects conformance with the company standards, procedures and client contract specifications
Handled employee hiring, budget management, purchasing supply schedule, payroll, work schedules, trainings, evaluations, promotions and disciplinary actions like discharging personnel according with the company policies and procedures
Weekly facility inspections, ensuring all the quality cleaning standard procedures and regulations were followed by the on site supervisors and the rest of the cleaning personnel
Maintained a professional and respectful relationship and communication with the clients and company personnel providing an outstanding customer service
Identified potential situations before they become real problems, reducing the risk of development of major complaints
Floor Care Maintenance Manager (Orange County Convention Center)
Direct and supervised a group of 6 floor technicians with the proper floor cleaning maintenance and restoration procedures, handling an area of 6 million square feet of floors including terrazzo, VCT, ceramic, carpet and concrete.
Maintained a complete inventory of the floor maintenance supplies, equipment and chemicals.
Ensured all the floor maintenance requirements, policies and procedures were followed properly (stone restoration, VCT procedures, chemical handling and labeling, chemical ratio, MSDS regulations)
Proper training of the floor care maintenance procedures like:
Stone polishing and honing on terrazzo
VCT strip and wax, scrubbing, burnish and buffing
Carpet maintenance procedures like shampoo and extraction
Regular ceramic cleaning procedures
Concrete cleaning and honing
Proper use, cleaning and training of the floor equipment
Submitted a purchasing schedule of the floor maintenance supplies and chemicals to the General Manager
Inspection and maintenance of all floor equipment used on a daily basis, submitting any work repair order necessary to the General Manager.
Responsible for handling the daily operational problem solutions, procedures and proper follow up of the customer complaints in a quick and timely manner
The Budd Group 3/2011 to 9/2011
Floor technician supervisor
Direct and supervised a group of 5 floor technicians mainly with VCT procedures in various county buildings
Maintained a complete inventory of the supplies, chemicals and floor equipment
Trained new floor technicians with proper floor maintenance procedures, policies, chemical handling and ratio, MSDS regulations and safety
Carpet maintenance
Responsible for the daily operational problem solutions, procedures and clients project requests
Inspection and maintenance of all floor equipment used on a daily basis submitting any work repair order to the General Manager
Submitted a purchasing schedule of the floor maintenance supplies and chemicals to the General Manager
USSI 1/2009 to 12/2010
Project Manager
Direct and supervised 18 Seminole County facilities (schools) and crew of 70 plus employees (cleaners, floor technicians and supervisors) assuring the performance, all company policies and client contract specifications
Provided daily, weekly, monthly, quarterly and semi annually cleaning work schedules and special projects for the different facilities
Handled employee hiring, budget management, payroll, training, evaluations, promotions and disciplinary actions like discharging personnel following proper company policies and regulations
Weekly facility inspections, assuring all the quality cleaning standards were followed by the on site supervisors and the rest of the cleaning crew
Monthly meetings and walk troughs with every Principal/Director of each school
OR&L 2/2007 to 11/2008
Area supervisor
Direct and supervised 10 Orange County Facilities and crew of 35 plus employees (cleaners, floor technicians and supervisors) assuring the performance, company policies, procedures and client contract specifications were followed properly
Provided daily, weekly, monthly, quarterly and semi annually cleaning schedules for the different facility projects conformance with the company standards and procedures
Handled employee hiring, work schedule, payroll, training, evaluations, promotions and disciplinary actions like employee discharging following the company policies and procedures
Weekly facility inspections, assuring all the quality cleaning standards, procedures and regulations were followed by the on site supervisor and the rest of the cleaning crew meeting the client contract specifications
Provided a professional and respectful relationship and communication with the clients and the company personnel providing an outstanding customer service
Identified potential situations before they become and develop in major complaints
Monthly walk troughs with the clients
Service Master 2005/2007
On site supervisor Verizon wireless call center
Interstate cleaning services 2003/2005
On site supervisor Sears Florida Mall
CBS cleaning services 2000/2003
Floor care supervisor Siemmens buildings (9)
Sunshine cleaning and maintenance 1997/2000
On site supervisor Orange County Public Schools and Vo- tech building
PERSONAL EXPERTISE
Janitorial/Commercial cleaning and maintenance
Window cleaning (interior-exterior) no high rise
Pressure washing (up to 4000 psi)
Upholstery cleaning
Regular scrubber 175 RPM
Auto scrubber 26/36 volts (walkers and riders)
Electric buffers 1500, 2000 RPM
Propane strippers and buffers 3000 RPM
Carpet extractors 280-800 psi (portables)
Truck mounted carpet extractors 1400-4000 psi
Planetary head floor machines for stone restoration (klindex & cimex)
EDUCATION
Colegio San Francisco de Asis
Tegucigalpa, Honduras
TRAINING
Stone restoration on natural stone & terrazzo
Grinding
Diamond honing
Polishing
Pigmentation
Scratch & lippage removal
Repairs
VCT
Strip and finish
Scrub & re coat
Burnish
Buffing
Carpet care
Bonnet
Extraction
Upholstery
Wood restoration
Sanding
Filling
Staining
Sealing
Finish
Concrete cleaning & restoration
Scrubbing
Polishing (diamond honing)
CERTIFICATES
MB Stone Care International training center for the stone industry by Maurizio Bertoli
Stone & Marble Care by GEM
Commercial & Residential Wood Care by GEM
REFERENCES
Mrs. Amy Marotta
American Maintenance Account Executive
Mr. Victor Rivera
CEO Global Associates, Inc
Mr. Larry Ellis
Assistant Director of Custodial Services
Seminole County School District
Dr. Ines Schmook
Lake Orienta Elementary School Principal (Seminole County)
Mr. Leroy Parker
Crime Laboratory Analyst Supervisor
Florida Department of Law Enforcement (FDLE)
Mrs. Marilyn Frisk
Orange County Cooperative Extension
Maintenance Department
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