Customer Service Manager
Resume:
Kirae McKnight
South Euclid, Ohio
44121
*****.********@*****.***
CAREER OBJECTIVE
To strive for excellence, always doing the best I can to be successful at whatever task I am assigned, within an innovative and growing company. To utilize my current skills and experience.
“Exceptional Service is my standard”.
RELATED EXPERIENCE
Teletech Holdings 2014-2015
Customer Service Rep
Received incoming calls on a web based work system.
Directed calls to the proper department.
Scheduled service appointments,processed returns and placed orders for customers from a quiet work environment in my home.
SAFEGUARD PROPERTIES 2009-2014
Insurance Loss Regional Coordinator
Received inbound calls from mortgagors,inspectors,and clients.
Process insurance loss orders, assign them to the proper inspectors, and bill and close them once completed.
Negotiate price with inspectors to get work completed at a optimum price.
Acted as a resource to increase inspector efficiency
Maintain high quality and accuracy in a fast paced environment.
MEDICARE-CLEVELAND OHIO 2003-2010
Answered incoming calls in a fast paced call center, regarding insurance plans and premiums. Ensured that all claims were billed accurately and on time.
Team lead over 15 employees, and all other Customer Service duties as assigned.
CORAL COMPANY – University Ht. Ohio 2007-2009
Property Manger 1900 Euclid Lofts
Third party management of 80 conventional suits. Leasing / Marketing, effectively market and rent suits. Oversee and update all marketing distributions and methods. Maintain a professional and friendly atmosphere in the leasing/ management office. Ensure that all incoming phone calls are answered and persuade prospective residents to visit property. Maintain positive retention and resident referrals programs. Implement policies and procedures to address and resolve resident concerns. Professionally resolve tenant issues, complaints and handle all problems expeditiously. Rent collection, deposits, and other sources of income. Ensure that all income is posted accurately and income is deposited. Serve notices, perform evictions, manage utility shut disconnections and collections. Manage and monitor office and maintenance staff, oversee subcontractors and vendors. Ensure vacant suits are make readies. Direct maintenance supplies as necessary. Complete operation reports and submit to senior management. Ensure all lease files and tenant files are complete and accurate. Prepare operating budget and produce a positive Net Operating Income.
FOREST CITY ENTERPRISIES – Parma, Ohio 2005-2007
Assistant Property Midtown Towers
Assistant Manager of 635 conventional suits assists Property Manager with general administration or the property with maintaining the physical asset and the performance of the property to achieve the highest possible Net Operating Income. Prepare and approve purchase orders, process vendor invoices for payment. Collect funds related to applications, security deposits, and rentals. Settling delinquent accounts, initiating eviction procedures, lease renewal, Move-outs, Month End Closing and Variances.
CHAGRIN INC. – Garfield, Ohio 2000-2005
Property Manager
Manager of 191 conventional suits, four properties managed from one main location. Collect funds related to applications, security deposits, and rentals. Settling delinquent accounts, initiating eviction procedures, lease renewal, Move-outs, Month End Closing and Variance Reports.
EAST END NEIGHBORHOOD HOUSE – Cleveland, Ohio 1999-2000
Counselor
Tutor 1st – 7th graders in math, reading, and writing. Planned educational Field Trips and College Tours and Mentoring.
V A DEPARTMENT OF AFFAIRS – Cleveland, Ohio 1999-2000
Clerk (Ophthalmology Department)
Intake and outtake of patients, preparing charts, setting appointments, filing, data entry, provided prompt, courteous customer service to patients, assist doctors with various administrative and patient preparation duties.
SKILLS
Microsoft Word, Excel, Symix, Rent Roll, One-Site, Yardi, Image processing, Marketing and Advertising, Researching, 30 WPM, 10 Key, Good oral, written and interpersonal communication skills.
EDUCATION
Cuyahoga Community College – Cleveland, Ohio 1995-1997
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