Network Administrator

RAJ SINGH

** ******* ******** ~ Brampton, Ontario L6P 1L9

416-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

IT Professional with 10+ years of experience supporting servers, desktop/laptop computers, switches, access points, printers, and mobile hand held devices with LAN/WAN. Experienced with managing vendor relationships, including contract negotiations for support hardware, systems.

Leading projects including exchange migrations, Active Directory deployments, and physical server to virtualization consolidation migration.

Worked extensively on project management, server administration, network design and implementation.

Developed interpersonal skill, having dealt with a diversity of professional staff members and customers.

Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet deadlines.

Maintaining a strong work ethic and high standards of performance throughout entire career.

Real-world hands-on experience working with Microsoft’s network operating systems since MS NT 4.0 as it evolved into Windows Server 2012 today

Strong rapport with executives, management, peers, subordinates, and other functional groups communicated effectively and accurately.

Effective interpersonal and strong organizational skills with the ability to communicate with both technical and non-technical staff at all levels.

KEY TECHNICAL SKILLS

Operating System

Windows Server 2012/2008/2003/2000 Advanced, Windows NT 4.0 Server/Workstation, Novell Netware, Windows 8/7/XP/2000/98, Red Hat Linux 7.1, MAC O/S 10

Directory Services

Active Directory, NT Directory Service, Netware Directory Services

Enterprise Backup

EMC Data Domain, Avamar, Symantec Enterprise Vault, Symantec Backup Exec, Veeam, HP Data Protector, ArcServe, Legato, Veritas NetBackup, Nova Backup 7

Networking Protocols

TCP/IP, LAN, WAN, FCoE, VoIP, PBX, ISDN, DSL, FTP, Ethernet, SNMP, POP3, SMTP, Token Ring, WAP

Server & Application Virtualization

VMWare VSphere ESX/ESXi 4.1,5,5.1, 5.5 XenServer Hypervisor (Citrix)

Scripting

PowerShell, VBScript, WMI, Batching, Perl, & HTML

ERP Software:

SAP ECC 6, JDE, Microsoft Dynamics Great Plains, GuideTi

Database

Microsoft SQL 2012,2008/2005, Access

Desktop Imaging

Windows Deployment Services, Acronis, Symantec Ghost

Messaging Clients

MS Exchange 2010, 2007, 2003, 2000, BES 5.0,10 Lotus Notes 5

Network Services

DHCP, DNS, DFS, WINS, Terminal Services

Remote Management Application

Team Viewer, VNC, GoToAssist, PC Anywhere, NetMeeting, HP Integrated Lights-Out, IDRAC

Network Monitoring Tools

Nagios, GFI Network Server Monitor, PRTG

Network Storage

Dell EqualLogic PS Series 4000, 6000, 6100 & 6500

Hardware

Dell PowerEdge R710,R720,R610,R620, HP ProLiant ML350, ML370, ML530, DL360, DL380, DL580, Dell PowerVault TL4000 Tape Library, IBM, Lenovo, Intel, Toshiba, Cisco ASA 5510, Switches 2960,3750X, Nexus 5500, Router 2851, Laser Printers, Scanners, Modems, Hubs

Workflow Management

Track IT, Spiceworks, SharePoint, Remedy, Unisys, Heat

CERTIFICATIONS & TRAINING

CCA: Citrix Certified Administrator for Citrix XenServer 6

MCITP: Server Administrator on Windows Server 2008

MCSA: Windows Server 2008

MCTS: Windows Server 2008, Active Directory Configuration

MCTS: Windows Server 2008, Server Administrator

MCTS: Windows Server 2008 Network Infrastructure, Configuration

VMWare Certified Professional

CAREER HISTORY

McMillan LLP. - Toronto, ON

Oct/2014 to Present

Intermediate, Microsoft Systems Specialist

Responsible for the resolution of escalating server issues; provide timely response to Service Desk escalations.

Support and administration of Active Directory, Microsoft Exchange, SharePoint, and BES environments ensuring high availability of these enterprise applications.

Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.

Manage enterprise directory services and supporting server infrastructure.

Provided Support and administration of Symantec Enterprise Vault archiving platform.

Adherence and improvement input to standard operating procedures and change management processes.

Respond to network alerts for possible problems and tweak settings or rectify if required.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Interact with external/internal customers and vendors.

Create shell scripts as required.

Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.

Responsible for providing support to the National Technical Support Desk.

LINDT & SPRUNGLI (CANADA) INC. - Toronto, ON

Oct/2013 to Oct/2014

Technical Systems Analyst

Responsible for the identification and support of large development projects, especially during the early concept and definition phases of the systems development lifecycle.

Communicating with internal clients to clarify and gain greater understanding of project requirements.

Managed windows server 2000, 2003, 2008 & 2012 System administration; which includes day to day maintenance, troubleshooting, upgrades, and provided support to desktop support personal as point of escalation.

Deployed Lansweeper solution to manage all network and asset inventory for all company’s hardware and software.

Performing Backup Exec administration, performance tuning and troubleshooting.

Responsible for managing remote sales office/outlet stores WAN/LAN Networking and desktop support.

Developing, recommending and implementing solutions that are cost effective while meeting business needs.

Assisted with setup and administration of scheduled database backups and maintenance plans. Server activity, metrics, and transaction, system, and security log monitoring.

Designed Active Directory layout structure OU’s to deploy GPO’s management efficiency.

DETOUR GOLD CORPORATION - Toronto, ON

Apr/2011 to Sep/2013

IT Network Administrator

Contributed to effective networking and computer operations within Detour Gold and managing the health, maintenance of the network, including all servers, SAN’s, switches, routers, equipment while supporting up to 1500 users.

Analyze and resolve network connection problems. Contribute to administration of the help desk and provide support services to Detour Gold users. More specifically; provide timely and efficient responses to requests for problem resolution and operational assistance on local and wide area networks, personal computers, networking equipment.

Project managed and designed solutions architect for our virtualization initiatives. Went from physical systems environment to 90% virtualized environment. Facilitated application testing and migration to ensure positive user experience in its future virtualized states.

Designed and impalement ESET anti-virus enterprise solution to secure entire company infrastructure.

Migrated all users from old Active Directory domain foundation to latest version of Active Directory domain.

Deployed new Exchange 2010 and performed a migration from Exchange 2007 to 2010 included setting up three exchange server at one site with passive DR site utilizing a cross site DAG, on virtualization ESXI platform using Dell EqualLogic SAN.

Responsible for deadlines and budgets for implementation projects.

Initiated and completed server room re-design project to easy track equipment.

Provide training and instruction to end user in regards to network use and desktop applications

Installed, configured, and supported business applications as requested to meet user needs.

Worked with external IT HW & SW vendors to resolve issues. Maintain suitable documentation of IT HW & SW vendor activities in regards to network & application support, upgrade etc.

Implemented multisite WSUS 3.0 server to keep all IT laptops/desktop updated to meet compliance.

Carried out approved additions, changes to, and removal of authorizations for network users. Setup approved network and application user accounts and groups.

Deployed GFI network server monitoring solution to monitor and measures the performance of the network; and provide rapid support to any system outages.

Maintain the security of company IT systems. Assist in the development and maintenance of network security procedures.

Maintain server backups process including tape cycling, log review and file restoration using Dell PowerVault TL4000 Tape Library, EMC Data Domain, Avamar technologies.

Maintain inventory of all IT equipment’s.

Participate in after hours on-call support to provide business maximum uptime.

Carry out LAN/WAN deployment, maintenance, support, and upgrade of hardware, software, and operating systems as needed on a regular basis to keep equipment up to date.

Participate in the regular testing of disaster recovery processes and contribute to the modification of these as systems and software change so that important company information can be recovered in the event of a disaster.

TRADER CORPORATION - (Division of Yellow Pages) - Toronto, ON

Dec/2007 to Mar/2011

User Support Technical Analyst

Provided superior quality of support to national wide clients at different location over 800+ users operating Windows and MAC platform.

Monitor helpdesk operations and escalate help-tickets to ensure client's problems are handled as expeditiously as possible.

Maintained accurate, complete and up-to-date inventory records of all hardware in Track IT.

Work directly with Infrastructure team to achieve success in any given task or project.

Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.

Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.

Performed user account creation, deletion, and configuration in AD/Exchange 2007

Managed WSUS and Trend Micro server to ensure all workstation/laptop are up to date.

Provide 24x7 rotational on call support which includes working after hours to insure maximum uptime for the network.

Managed desktop software images for a variety of desktop PCs and laptop models such as Dell, Toshiba, HP, and IBM.

SITA - Toronto Pearson International Airport, Mississauga, ON

Nov/2006 to Dec/2007

Desktop Support Site Technician

Interface and communicate with the customers, vendors and internal lines of business to complete and achieve positive results of tasks assigned for any SITA product at an airport location.

Completed a major rollout for the entire workstation upgrade to newer image platform version on all CUTE equipment.

Supported all the airlines using different interface via Windows 2000 & Windows NT emulator system for the application and hardware requirement.

Monitor proactively kiosks via web-based tools for prompt respond time (Connect View).

Monitored all support calls using Heat call tracking system.

Verify planning of preventive maintenance of equipment is in place.

Analyze, identify and correct hardware problems on CUTE equipment. (Common Use Terminal Equipment)

Install, move and modify equipment as scheduled.

Return and repair control of spare parts.

Take pro-active measures to ensure all network components meet ADS specifications including but not limited to anti-virus checks, site audits, equipment and software certification/versions, network security, etc.

Carry out and participate in projects as required. Duties to include but are not limited to software and firmware upgrades, equipment additions/upgrades, testing, customer sign off, etc.

Keep accurate records of all work performed. Follow ADS documentation and directives for all areas. Including but not limited to any and all logbooks, reports, inventory/asset tracking and trouble ticket records.

Complete and perform all reports accurately and in the time assigned.

Carry out additional tasks or duties as assigned.

Maintain availability for domestic / international travel.

LAFARGE NORTH AMERICA - Mississauga, ON

Sep/2005 to Sep/2006

Technical Support Specialist

Supported large environment over 6,000 users on Novell & Windows servers.

Created extensive technical documentation of processes and procedures in current operations environment.

Configured and managed backup on daily basis of different type of servers.

Diagnosed Server related problem using web based tool HP SIM (System Insight Manager)

Coordinate with different vendors to resolve issues and interacted closely with other teams.

Managed over 200 different sites inventory database in lotus notes by associating servers for each site.

Proactively identify technical issue and raise Change Event to correct them.

Provided improvements and technical upgrades of servers.

KELLOGG’S CANADA INC - Mississauga, ON

Jan/2005 to Apr/2005

Desktop Support Resources for Sales and Corporate Customers (2nd Level)

Designed and implemented new generation of tools to support software development and configuration.

Developed comprehensive testing procedures and documentation for internal use.

Perform hardware swap to resolve problems on laptops/desktops (Memories, Hard Drives, CD ROMs).

Track assets numbers and maintain data in Network Inventory Manger.

Communicating and troubleshooting issues with customer both face to face and over the phone.

Managed daily Server Backup jobs and Backup tape rotation including management of offsite tapes.

Responsible for scheduling installations and upgrades, and maintains them in accordance with established policies and procedures.

Daily handling of Helpdesk trouble tickets in Remedy System & updating ticket status and note promptly.

Configure & Image hardware (laptop & desktops) and set up of new users in Windows Active Directory.

Perform tasks associated with problem upgrades and/or mission critical data transfer, including documentation and management escalation.

CG&B GROUP INC - Markham, ON

May/2004 to Aug/2004

Technical Support

Provided Level 1 support for 190 end users on Windows 98/2000/XP based Operating System.

Setup and maintained company-wide virus scanning software on both servers and clients.

Assisting remote users in configuring VPN for Citrix Metaframe.

Installing and troubleshooting printers both locally and to the network.

Monitor and adjust batch job schedules to meet customer requirements and business needs.

Provide users with Email and on-site software, hardware technical support/problem diagnosis.

PROFESSIONAL DEVELOPMENT & EDUCATION

Information Technologies Support Services Co-op (2 Years Diploma) 2003-2005

Sheridan College Institute of Technology and Advanced Learning

Custom DNS and IIS 6.0 January-2006

Polar Bear Corporate Education Solutions

Jumpstart: Active Directory Fundamentals February-2006

Polar Bear Corporate Education Solutions

How to Deal With Difficult People December-2010

Computer Help

Reference: Available upon request

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