Customer Service Sales

PROFESSIONAL PROFILE

Dedicated, enthusiastic Channel Sales Representative with more than 10 years’ experience in the chemical and computer software industries. A results oriented, analytical team player skilled at sourcing new business, maintaining existing accounts and developing profitable relationships. Reputation for being persistent, motivated and self-directed with strong communication and interpersonal skills.

Key strengths include:

•Proven ability to increase market share, negotiate effectively and outperform competition

•Demonstrated capacity for increasing profits while providing exemplary customer service and follow-through

•Bilingual (English and Spanish)

RELEVANT EXPERIENCE

ACL Services Ltd., Vancouver, BC 2011 - 2013

Channel Partner Support Representative

Reporting to Latin-American Sales Director, managed and coordinated 15 International Channel Partners (Ch. P.) with annual sales of $1.8-2 million. Proficient in CRM use and Sales Force. Responsible for order processing. Provided customer support and web training to Ch. P. and direct clients on products and services, sales policies and procedures.

Customer Service and Cross Sales

Ensured Channel Partner inquiries were efficiently addressed by communicating needs/issues to appropriate departments for prompt resolutions

Built customer loyalty by providing updates, information and follow-up on products, prices and availability

Exercised discernment when making reasonable procedural exceptions to accommodate unusual customer requests securing long-term relationships

Recovered inactive accounts by renewing relationships, offering special business deals resulting in reclaimed annual revenue from $10,000 to $100,000 per client

Generated new sales opportunities through effective networking with new and existing accounts that resulted in 10% annual growth and 20% increase in new clients

Account administration for Channel partners and clients:

Managed sales territories and support renewal services in Latin America for direct clients and channel partners generating more than $100,000 in renewals and new businesses in a five month period.

Fulfilled order processing and shipping requests liaising with other departments with completeness and accuracy

Managed and coordinated channel partners access to sales applications (extranet, emporium and ACL support center) by offering monthly webinars orienting new distributors to business precisely and in a short time.

Coordinated timely delivery of projects by compiling documentation and collecting necessary signatures meeting international business and legal policies and standards

Startec- Vancouver Telephone Company, Vancouver, BC 2008 - 2010

Customer Service Representative

Addressed customer service inquiries in a timely and accurate fashion by dealing and directing more than 300 inbound and outbound calls per day. Maintained up-to-date CRM records detailing customers’ identified needs and the solutions provided.

Generated more than $3000/per month in revenue by cross selling additional products and services.

TECA (Environmental Consulting Engineering and Service), Barinas Venezuela 2001-2004

Sales Engineer

Worked with a team of 4-5 engineers to secure accounts by closing sales and providing follow-up services to customers that ensured satisfaction and referrals. Prepared quotes and negotiated contracts. Achieved 100% company business targets.

Marketed and sold environmental remediation products and services in a 24 district area by assessing and determining client needs resulting in 250 leads in six months

Managed more than 20 existing accounts and secured new business by educating customers on product effectiveness in a competitive market closing contracts ranging in value from $1,500 to $90,000

Developed and conducted multiple level sales presentations based on client criteria which resulted in securing more than 20 new accounts, each worth thousands of dollars

PDVSA Mining–Environment Division, Barinas, Venezuela 1992– 1997

Engineering Assistant

Professional Affiliations

Registered Professional Engineer in Venezuela since 2001

Eligible for EIT status with APEGBC

First Aid/CPR Canadian Red Cross 2007

Professional Development

Business Management Courses, BCIT, Vancouver, BC 2013- Present

Technical Communications for Businesses, Accounting for Business, Statistics for Business and Industry, Quantitative, Methods for Business, Database Management.

OHS courses, BCIT, Vancouver, BC 2011

Accident Causation and Analysis, OHS fundamentals and legislation

Education

Bachelor in Engineering, Chemical Process Engineer, 2001

Simon Bolivar University, Caracas, Venezuela

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