Sales Customer Service
Resume:
Thomas Lewis Dean
Richmond, Virginia 23233
804-***-**** (Home)
804-***-**** (Direct)
*********@*****.***
DRIVING GROWTH THROUGH LEADERSHIP
Through aggressive sales efforts and 27 years of researching customers and my competition, I have successfully grown profitable business for 5 companies, including growth of over 50% in existing and new territories in Industrial sales. I focused on building constructive tension to push the customer out of his/her comfort zone. In 2010 took on an industry and territory new to me in contacts and products, and grew a 1.1 million gross sales territory to 1.9 million in less than a year with no pricing responsibilities towards the client’s purchases. Through personal visits and working as a liaison between the Asheville Mica and the clients, I personally achieved record growth in record time for the company.
Recently as a sale associate in the Macy’s Men’s clothing department I sold over $267,000 in 90 days to be awarded a Shining Star leader. Highest ranking store sales associate consistently.
I have a natural ability to listen to clients’ needs and take the extra efforts to resolve any situation. My involvement with ALL level executives has been mutually beneficial in cultivating long term relationships. As lower lever company decision makers grew within the corporate structures, a partnership and trust in problem solving allowed me to continue these successful endeavors.
The work day is not a 9-5 job. Often starting my day at 4:30am and not finishing until the task was complete. I have been known to be a road warrior when the occasion arises.
Passport recently updated
Specialties
Relationship selling, industrial solutions liaison and property management
Education FERRUM COLLEGE, Ferrum, VA
Bachelor of Science, Public Affairs and Administration 1984
FERRUM COLLEGE, Ferrum, VA
Associate of Arts, General Studies 1982
INTERNSHIP, Norfolk Redevelopment & Housing Authority 1984
Professional
Experience
Brooks Brothers Sept 2014-Present
Richmond, Virginia -Clothing Expert
Sales and service specialist as a Key Holder hired to grow corporate incentive sales. Driving force in new metrics of customer service satisfaction and untapped markets. #1 in new accounts opened. Within the first 5 months ranked #6 in the region. Lead role in gaining new clients for part time and full time associates.
Macys Department Store Sept 2012-Sept 2014
Richmond, Virginia -Mens Clothing Specialist
Consistently ranking in the top 5 in the sales metrics by achieving the highest scores in customer surveys for outstanding service and sales. Personally responsible for growth in the men’s clothing department justifying a vendor paid assistant. From 9/24/2012-1/1/2013 personal sales exceeded $270,000.00. Weekly sales meeting acknowledgement on successful sales. Continue to set new weekly records in volume and customer satisfaction surveys.
Best Repair Company Inc. August 2011- March 2012
Norfolk, Virginia
Sales/Service Representative
Electrical and mechanical Industrial repair specialist for electric motors (AC/DC), pumps, gearboxes and generators. Within 2 months captured a global account and solidified all divisions for repairs by giving unprecedented customer service and consistent communications.
Contract Technical Resources Corp. May 2011--- July 2011
Newport News, Virginia
Business Development Specialist
Ctr-Group: Technical staffing firm specializing in ship yard trades contract employment.
Pearson Kia February 2011- May 2011
Glen Allen, VA
Sales Consultant
Met all Kia manufacture training activities and test requirements. Appointed showroom manager by General Manager to
ensure all vehicles and showroom exceeded customer’s satisfaction. I achieved a perfect 10 from every customer who
purchased.
ASHEVILLE-SCHOONMAKER MICA CO. October 2009 – December 2010
Newport News, Virginia
Sales Representative
Asheville Mica: A world supplier of natural mica and mica plate to a diversified customer base from the Rail industry to Arts and Crafts. Supply sheet stock, tubes, washers and fabricated parts to a diversity of industries. Manufacture import materials in Newport News, VA for customer’s specifications. Supplied ceramic materials for transformer manufacturers.
Grow existing customer volume through diversity products offered. Territory Mid-West USA with extensions to Canada and Mexico.
Assist Sales Manager in target accounts and industries for decorative, insulation, and craft Mica usages. Strong concentration on the rail industry - materials for traction motor and alternator rebuilds.
Increased customer’s awareness of company’s products with personal visits and follow-up.
Worked with Import manager to increase volume in the ceramic and wire industry.
Took a former top 5 account which purchased $0.00 in 2008-2009 and regained the business and confidence back in the company to $125,000 in less than a year.
Worked closely with an Arts and Crafts company which recently signed a contract with QVC UK to use my products and some new creative ideas the owner and I came up with for their product line of mica.
ELECTRICAL EQUIPMENT COMPANY February 2002 - July 2008
Richmond, Virginia
Sales Representative
Annual growth of at least 10 - 20% in both new and existing customer bases; concurrent with improved profitability. Taking $300,000 territory and within 18 months grew gross sales to $1,000,000. Maintained position as the company’s sales leader in both gross and net profit margins (47%) by selling a better quality product and reducing inventory of a lesser quality and lower price product. Increase service business by over 60% due to value selling and performing excellent customer service.
Improved company’s existing customer relationships; ability to resolve prior conflicts with accounts and regain those business relationships.
Developed a competitive edge with respect to customer service provided within assigned market. Earned reputation for fair, honest business practices, and ability to deliver value-added services.
Previous customer portfolio has proven loyalty to sales representative rather than employer.
High level of integrity in customer relationships, strong emphasis on customer service and attention to details, motivated and enthusiastic, and committed to relationship management.
ELECTRICAL AND MECHANICAL RESOURCES. September 1991 - February 2002
Richmond, Virginia
Sales Representative
Business development responsibilities for various statewide territories, including enhancing existing account relationships by increasing established volume from $150,000 to over $1,000,000 within four years.
Developed major new clients, including signing a Fortune 500 company in 1995 that now represents over 43% of total annual company sales. Direct sales efforts also increased volume of house accounts, as well as accounts assigned to other company sales representatives.
Trained and assisted in management of delivery route personnel and inside sales staff.
During Operations Manager’s absence, coordinated customer work orders and machine shop production.
Successfully completed numerous industry workshops covering all aspects of motor sales and service.
LIBERTY MUTUAL INSURANCE June 1989 - September 1991
Richmond, Virginia
Personal Lines Agent
S&K FAMOUS BRANDS, INC. August 1984 – June 1989
RETAIL
Richmond, Virginia
Men’s Retail clothing Sales Associate, Manager in Training ( 2nd highest sales volume store in the country)
Other
Accomplishments
& Activities
Provide coaching assistance for children’s sport activities (YMCA), including golf, soccer and baseball.
Strong commitment to community service, accomplished through volunteer positions at non-profit organizations.
Member, Virginia Transportation Construction Alliance and Virginia Aggregate Association.
Private consulting services for former customers – July 2008 – Present
From February 10 2009 – June 10 2009; provided full-time care for child injured in an accident.
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