Customer Service Sales

RONALD STOKES

**** ***** ***** ***** *** ****, DALLAS TX 75211 469-***-****

***********@*****.***

Objective: Seeking employment in a customer service position with a company that will utilize my skills, and experience to make contribution to the growth of the organization.

5-555-5555 ● *******@*******.***

●Multi-task oriented

●Excellent communication skills

●Problem solving ability

●Advanced clerical skills

●Ability to pay attention to detail

●Diverse Computer knowledge

●Microsoft software/hardware

●Multiple-lines

●Cashier Experience

●Positive attitude

●Outstanding people skills

●Willingness to learn

●Professional tone

●Outstanding Greeter

Professional Experience

Customer Service Skills:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

●Strong interpersonal skills and confidence, both on the phone and face-to-face.

●Delight customers, above and beyond the call of duty.

●Assured intimate knowledge of the customer’s needs and showed empathy for the customers’ situation.

●Knowledgeable in making sure that I understand the customer request.

●Ability to handle complaints, even when handling unpleasant customers.

●Handles concerns in the best interest of both customer and company.

●Result Driven

Clerical Skills:

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.

●Answered and directed phone calls to appropriate areas in the company.

●Ability to take and distribute messages precisely.

●Handling inquiries, incoming work requests and reviewing files and records.

●Received, sorted, distributed incoming mail and maintained filing systems.

●Typed documents sent appropriate emails and organized meetings and appointments as assigned.

●Assisted with overflow work from administrative and executive assistants as needed.

●Maintained solid customer relationships by handling their questions and concerns with speed and professionalism.

Education Experience:

Florida State College, Jacksonville, FL Business Administration Associate Degree

University Of North Florida, Jacksonville, FL Business Management Bachelors Degree

Employment History:

Account Control Technology, Dallas, TX Collections Specialist 07/2013-07/2014 Texas Nissan, Grapevine, TX Sales Associate 03/2012-07/2013

Ace Cash Express Corporate, Irving, TX Account Manager 04/2008-11/2011

The Stokes Group, Fort Worth, TX Auction Sales 06/2006-04/2008

Capital One Bank, Irving, TX Recover/Fraud Specialist 11/96-05/2006

U.S. NAVY-HONORABLE DISCHARGE

REFERENCES UPON REQUEST

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