Training Office Staff

Summary of Qualifications: Over ** years’ experience including adult training, healthcare facility management, sales, marketing, public speaking and public relations.

Certified in EpicCare Ambulatory 2014; Ambulatory Certification 2015 NVT

Skilled Adult Classroom Trainer;

Credentialed in EPIC Electronic Health Record and Hospital Systems Adult Training;

Six Go Live “At the Elbow” Support Waves in Four Hospital Systems;

Polished Presentation, Relationship & Consensus-Building Skills;

CEO, Surgery Center Facility Management and Business Operations;

Financial Analysis and Budgeting;

Team Building and Leadership Development;

Physician Relations;

Proficient in Website Technologies;

Quality Standards, Joint Commission Survey Facility Accreditation.

Professional Experience:

EPIC Certified Trainer, Senior Consultant – Certified EpicCare AMB 2014, Credentialed in: ASAP 2014, ADT/Prelude, Cadence, EpicCare Ambulatory 2010 and 2012 Versions.

March 2015 – present: Lehigh Valley Hospital Network, Allentown, PA – Wave 2

•ASAP Curriculum owner and classroom trainer for 2014 version classroom materials;

•Pilot Training Trainer to SMEs and Physicians;

•Instructional design role responsible for designated ASAP curriculum;

•Leadership role with mentoring Wave 2 CTs with client requirements

•Created training materials for Learning Home Dashboard for end users

•PPT

September 2014 – March 2015: Lehigh Valley Hospital Network, Allentown, PA – Wave 1

Ambulatory curriculum owner and classroom trainer;

Instructional Design role responsible for ambulatory specialty curriculum;

Presented Epic New Version PPT 2014 training materials to providers and clinical staff;

Trained the trainers for credentialing panels;

Adult classroom training of Super Users and End Users;

Personalization labs for Clinical Staff;

Go Live Support for Ambulatory Clinicians.

June 2013 – August 2014: University of Arizona Healthcare Network, Tucson, AZ

•Ambulatory classroom trainer for physicians, nurses, residents, mid-levels;

•Provided Physician Support post Go Live

•Developed ambulatory condensed programs for end-users;

•Vetted and revised lesson plans to reflect the build;

•Developed instruction manual for Physician Personalization Lab;

•Developed curriculum for topics of interest for Beyond the Classroom (BTC)training;

•Trained others to present the five BTC topics;

•Mentored prospective credentialed trainers before credentialing;

•Created lesson plans and Tips and Tricks;

•Provided classroom training for physicians, surgeons, providers, and mid-levels;

•Skilled at creating note templates, orders, toolbars, pref.lists in Post Go-Live Labs;

•Proficient in Healthstream, creation of smartPhrases, pref. lists, note templates;

•Pre Go-Live Mobile Resource Team for specialty clinics, neuro/oncology;

•ATE Support for Ambulatory, Cadence, ADT, and Beacon;

•Provided training for 200 residents/fellows in June 2014 in multi-specialties.

June 2012 - April 2013: Norton Healthcare Systems, Louisville, KY

•Epic ADT/Prelude Classroom Trainer;

•IT Transformation for Meaningful Use;

•Adult classroom training EpicCare Ambulatory, ADT/Prelude, Cadence;

•Go Live elbow support for five hospitals and multiple outpatient HODs;

•Created End User tip sheets and classroom materials;

•Developed Super-Users throughout hospital system to assist with training/Go Lives;

•Expert in multiple Epic applications and workflows;

•2 Go-Live waves of elbow support provided in Ambulatory Clinics, Hospital Registration, HOD Pain Clinic, Surgery Center, and Physical Therapy departments.

Nov 2011 – May 2012: St Luke’s Hospital System, Boise, ID

•Adult classroom training ADT/Prelude, Cadence, EpicCare Ambulatory;

•Conversion team for ambulatory, inpatient and clinic EMR paperless systems;

•Conducted super-user and end-user training to physicians, nurses, hospital and staff;

•Communicated with SLHS project teams to ensure training fits organization’s needs;

•Go-Live elbow support for 2 waves in Ambulatory Family Practice Clinic supporting physicians, nurses and from office staff.

2006-2008 - Surgery Center CEO/Administrator, Colorado Springs Surgery Center

Increased revenue and case volume by 200%;

Responsible for all management and facility operations;

Developed objectives, budgets, and operating plans;

Responsible for hiring and firing of office and clinical personnel;

Prepared annual staff performance reviews;

Responsible for marketing strategy and implementation;

Physician and partner relations;

Conducted shareholder meetings and prepared quarterly/annual reports;

Provided oversight and preparation for JCAHO accreditation survey.

2000-2006 – Marketing Director, Healthsouth and Front Range Orthopaedics, Colorado

Springs, CO

Created Orthopaedic Continuing Education courses/seminars for physicians;

Directed media productions for TV and radio PR segments;

Achieved 23% same store growth 2000 (Rehab, Imaging, Surgery);

Exceeded budgeted EBITDA by $1,000,000 in 2001;

Achieved 162% of budget in 2002, $30M annual revenue (Surgery);

Education and Advanced Training:

2014 Epic Systems EpicCare Ambulatory Certification, Verona, WI

2006 Surgical Care Affiliates Administrator Training Program, New Orleans, LA

2005 Jones Real Estate College, Associate Broker License, Colorado Springs, CO

1979 Iowa State University, Bachelor of Arts Degree, Ames, Iowa

References:

Name/Title

Implementation

Contact Info

Kristi Artofer,/Training Project Mgr

Lehigh Valley Health Network

610-***-**** Office

484-***-**** Cell

Elizabeth Stuckley/Instr Designer

Lehigh Valley Health Network

610-***-**** Cell

Rob Fox/ Instructional Designer

Lehigh Valley Hospitals

610-***-**** Office

Phyllis Siverhus/Training Mgr.

University of Arizona

706-***-**** Cell

Myra Julien,/Instructional Designer

University of Arizona

520-***-**** Cell

Mark Duffy/ Epic Training Director

Norton Healthcare

502-***-**** Cell

Lisa Shenouda/Training Project Mgr.

Norton Healthcare

630-***-**** Cell

Melissa Schueler/Principal Trainer

Norton Healthcare

714-***-**** Cell

Theresa Starr/Principal Trainer

Norton Healthcare

502-***-**** Cell

Shannon Devine/Epic Training Mgr

St. Lukes, Boise

208-***-**** Cell

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