Customer Service Representative

Tatiana Clark

Student

Atlanta, GA *****

*******.*******@*****.*** - 678-***-****

To join a company that offers an opportunity for personal and professional development where experiences and commitment will be utilized and advanced.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Security

CSC-Contemporary Services Corporation - Atlanta, GA - July 2014 to Present

Responsibilities

Greets guests as they enter and leave the event

Enforces venue policies and procedures

Answers questions, resolves complaints, gives directions

Takes / checks tickets

Ushers / stewardship

Directs parking

Operates elevators and escalators

Reports suspicious activity and violations of venue policy

Conducts safety inspections and reporting unsafe conditions or other hazards Responds to guest conflicts and other incidents

Completes written incident reports

Assists with evacuations and other crowd management duties

Technical Support Associate / Customer Support Associate

Wipro Limited - Atlanta, GA - November 2014 to April 2015

Responsibilities

Technical Support, Customer Support. Performs system administration Incident / problem determination and resolution on a 24x7 basis Incident Problem Change and Configuration management Service incidents and queries within the agreed service levels. Performs Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Handles issues independently and suggest/ implement services improvements plans. Identify and highlight scope of automation to lead or Manager.

Customer Service Representative/Call Center

Alorica - Kennesaw, GA - September 2014 to November 2014

Responsibilities

Takes Inbound Calls from New and Existing Business customers to answer inquiries, offers recommendations and provide support for client, products or services.

Creates an exceptional customer experience while engaging in needs based dialogue.

Interaction with customers is primarily phone-based via incoming calls.

Has strong verbal and communication skills.

Interaction with customers is always done with a clear and friendly tone.

Cashier

Wal-Mart - Austell, GA - August 2013 to December 2013

Responsibilities

•Hands-on experience in accepting payments from customers and give change and receipts

•Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy

•Proven record of using the right process for cash, credit cards, or other types of payment

•In-depth knowledge of handling returns and exchanges of goods

•Thorough understanding of counting the money is in register at the beginning and end of shift

Customer Service

•Track record of greeting customers in a polite and friendly manner

•Able to bag and wrap customers’ purchases

•Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store giftcards

•Proven ability to answer customers’ questions and give information regarding the business procedures andpolicies in an exact and customer-friendly way

Courtesy Clerk

Kroger - Atlanta, GA - October 2011 to April 2012

Provided excellent customer service, was of assistance to all customers, has minor cash experience, and stocked and organized goods, and helped keep store clean.

EDUCATION

Associates (In Progress) in Business

University of Phoenix - Phoenix, AZ

2013 to 2015

Penn Foster High School

July 2012

SKILLS

•Strong organizational and detail-oriented skills •Effectively handle multiple tasks simultaneously • Independent work with minimal supervision and team-oriented • Proficient in Microsoft word and PowerPoint

ADDITIONAL INFORMATION

REFERENCES

Available upon request

Contact this candidate