Customer Service Administrative Assistant

MELANIE B. ILAGAN

#** *** ***** ****, ***** Signal Village

Taguig City

Email Address: **************@*****.**

Contact Number: +639-********* / +639-*********

OBJECTIVE:

Seeking a position with a well established company, making the most of extensive office management, communication, record-keeping and accounting skills to benefit the organization.

HIGHLIGHTS:

Documentation

Filing

Meeting Support

Organization

WORK EXPERIENCES:

ASIA PEOPLEWORKS INC.

Directories Philippines Corp.

Receptionist (Reliever)

December 13, 2014 to February 20, 2015

Answering and transferring phone calls.

Greet visitors warmly.

Issuing visitor badges and monitoring log book.

Deliver excellent customer service at all times.

Take and relay messages.

Maintain and observe the cleanliness of the reception area.

FIRST HIACE CEBU CORP. (Manila)

Administrative Assistant

July 2010 up to September 2014

Assist clientele as they enter office and via phone.

Answers incoming calls while handling in-person inquiries from clients, and colleagues.

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Assist with all other office administrative duties.

CITIMART ISLAND MALL

Sales Assistant

July 2004 up to September 2007

Assisting shoppers to find the goods and products they are looking for.

Giving advice and guidance on product selection of costumers.

Involved in stock control and management.

Responsible in dealing costumer complaints and refunds.

Keeping up to date with special promotions and putting up displays.

EDUCATIONAL BACKGROUND:

Tertiary : Bachelor of Arts Major in English Language March 2010

Divine Word College of Calapan

Calapan City, Oriental Mindoro

Secondary : Baco Catholic School March 1998

Poblacion, Baco Oriental Mindoro

Primary : Benito R. Villar Memorial School March 1994

Poblacion, Baco Oriental Mindoro

PERSONAL DATA:

Birth Date : August 11, 1982

Birth Place : Poblacion, Baco Oriental Mindoro

Sex : Female

Civil Status : Single

Height : 5’5”

Weight : 118 lbs.

Citizenship : Filipino

Religion : Roman Catholic

CHARACTER REFERENCE:

Available upon request.

MELANIE B. ILAGAN

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