Engineer Microsoft Office

Yves Roger Lemofack

***** ******* **** ***. **** 1B

Silver Spring, MD 20901

*********@*****.***

Phone: 202-***-****

Summary

Cisco Routers (2600’s – 7200’s), Cisco Switches (3500’s – 6500’s), Cisco Nexus 7k, 5k, 2k, Pix 515E, 525, CSU/DSU (Adtran, Kentrox), Brocade/Foundry FCX switch, Cisco ASA 5500 series

Remedy, HP OpenView, Netcool, Ciscoworks,

LAN TCP/IP, IP Broadcast/Multicast/Unicast, Routing Protocols: (RIP, EIGRP, OSPF, BGP, etc…),

Network security technology (firewall, VPN, DMZ, access control lists, etc…)

Cisco IOS, MS DOS, Windows NT/2000/XP, Linux, Unix, MS PowerPoint, MS Access, Visio, MS Project

WAN configurations and services, T-1/ISDN/Frame Relay/HDLC.

CSU/DSU (Adtran, Kentrox), Hubs, Modems.

Education & Technical Certifications

EDUCATION:

Associate Degree in Information Systems, Montgomery College MD 2010

Certifications :

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP) – In Progress

Microsoft Certified Solutions Associate (MCSA)

. Fiber Optic (Certified),

. MCSE training; Windows NT 4.0 workstation, Windows 2000 professional,

. Unix Solaris 8.0 training

Work Experience

DATANET SYSTEMS

Dec 2012 to March 2015 / NOC Support Engineer / Silver Spring, MD

Handle incoming technical trouble calls and work closely with engineering, field technicians, other telecommunications carriers to resolve service issues by actively monitoring HP Open View,

Provide level 2 technical support for Cisco network equipment (routers, switches, firewalls, etc…),

Troubleshoot layer data communications protocols TCP/IP; (EIGRP, BGP, OSPF)

Interfaced with managed network customers to identify and resolve network issues by actively

monitoring HP OpenView, Netcool, Ciscoworks,

Retrieve customer information from Remedy database,

Diagnose and fix all hardware and network problems.

Update, escalate, and resolve, trouble tickets into the Remedy ticket system,

Provide direction on trouble resolution for ISP Interfaces and customers interface,

Provide technical support for WAN problems, T-1/ISDN/Frame Relay/HDLC,

IP addressing and subnetting,

LAN segmentation using bridges, switches,

Creating and implementing access lists, just to name a few responsibilities.

Global Solutions

Jan 2010 to Oct 2011 / Network Support Specialist / Arlington, VA

Support the activities of the Network by providing technical expertise, administration

using HP Openview running on Solaris base, Cleaning of Log Files, Patch Fixes,

Troubleshoot Cisco network equipment layer 1, 2 & 3 issues, and coordinated CPE and Telco dispatch; interfacing with various vendors for hardware replacement and engineering support,

Configured TCP/IP, Subnet Mask, detect and fix routing issues,

Define our customers’ needs within an NT and Cisco Router environment,

WAN architecture design, installation and documentation,

Installed, configured and maintained servers, workstation and backup,

Installed, diagnosed and troubleshoot peripherals such as modem, removable drive, sound card,

CD-Rom, memory, video card, system board. Perform system upgrading,

Setup and troubleshoot HP printers,

Used ghost technique to setup new workstations, Setup and troubleshoot various applications:

Microsoft Office 97, 2000, etc...

References are available upon request.

Contact this candidate