Customer Service Microsoft Office
Resume:
Lorenzo M. Williams
Houston,TX 77019
Home: 337-***-****
Cell: 337-***-****
*****************@*****.***
Objective
• Seeking a position with a company, where professional experience,education and abilities stand as an advantage for personal growth.
Skills
• Exceptional listener and communicator who effectively conveys information verbally and legibly.
• Motivated self-starter with a strong desire to learn.
• Advanced computer skills .
• Proficient In Microsoft Office. (Outlook,Excel, Quickbooks, Word)
• 60+ WPM.
• Proficient in Warehouse equipment ( Forklift, Electric Pallet Jack, Palletizing)
• Strong organizational and interpersonal skills.
• Admirable work ethic.
• Problem solving skills.
• Phone skills.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
• Excellent customer service skills.
Experience
Oldcastle Agriculture, Houston, TX
November 2014 -
Shipping & Receiving Clerk/Warehouse
• Operate forklift occasionally.
• Load and unload trucks occasionally.
• Dispatch trucks.
• Communicate with drivers via telephone
• Check in trucks and input returning merchandise back in stock if resaleable.
• Keep accurate stock of incoming and departing stock to customers.
• Data entry using Microsoft Office.
• Investigate shortages and overages on trucks.
• Notify appropriate departments of incorrect and/or incomplete delivery.
• Inspect returning stock for quality and to restock to be resold.
• Maintain QA records.
• Communicate with customers about delivery via email and phone.
Hewlett Packard, Houston,TX
February 2011-November 2014
Material Handler/ Processing Clerk
• Operate forklift.
• Dispatch trucks to appropriate hubs.
• Ship and receiving third party packages.
• Palletize and shrink wrap damaged equipment and packages.
• Sort equipment manually.
• Distribute equipment to appropriate hubs.
• Data entry using Microsoft Excel.
• Inspect equipment upon arrival into hubs.
• Notify appropriate supervisors of hubs of incorrect and/or incomplete delivery.
• Run quality machine report.
• Maintain records of equipment.
Sprint Customer Care Group, Houston, TX
June2009-Febuary 2011
Work From Home Customer Service Rep.
• Assist customers with inquires and orders remotely from home while mirroring a call center environment.
• Process transactions totaling up to $10,000.
• Provide excellent customer service.
• Manage multiple applications while assisting customers via telephone. (CMOS, Adobe, Microsoft Office, aLotus Notes)
• Resolve conflicts in a timely manner to maintain satisfactory customer resolution and call handling time.
• Communicate with customers via chat, e-mail, and telephone.
Education
Houston Community College, Houston,TX
May 2015
Business Management
Houston Can Academy, Houston,TX
December 2010
Recommended Diploma
Reference
Justin Wooten (Oldcastle Agriculture)
• Former Supervisor
Christina Fletcher (Hewlett Packard)
• Former Supervisor
Kendrea Scales (Sprint Customer Care)
• Former Supervisor
Contact this candidate