Customer Services Manager

Education: High School Diploma/ Associates of Applied Arts

Work History: Theatre Three 1994-2015

Computer and Technology Knowledge: Microsoft Word, Excel, Microsoft Visual FoxPro, Google Chrome, Mozilla Firefox, Internet Explorer, Theatre Manager. Copiers, Scanners, Printers, Fax Machines.

Duties: Taking incoming calls and making outgoing calls from and to patrons regarding questions about shows, policies, prices, dates, times, child appropriateness, and payment methods. Also coordinating with ticket brokers, creating memos for Box Office employees, setting work schedule for Box Office employees, overseeing Box Office employees.

Titles: Box Office Reservationist, Daytime Box Office Manager, Customer Services Manager.