Shift Operations Manager
Resume:
Rose Kwapick
Franklin, WI *****
Objective: An interesting position with a fast growing company
Experience: US Bank Milwaukee, WI 53202
Shift Operations Manager
September, 1995 to May, 2015
Executed third shift operations of the Lockbox Department.
Cross trained staff in all job functions on the shift.
Analyzed processes/procedures to determine best practices and implemented changes when needed.
Supervised 22 employees, scheduled work hours, resolved conflicts.
Determined staffing requirements, interviewed, hired new employees, and oversaw those personnel processes.
Conducted monthly one on one meetings with employees to discuss productivity and quality statistics.
Completed annual reviews
Monitored sick and vacation time
Performed weekly payroll
Trouble shoot issues during off shift to ensure customer deadlines were met
Responsible for monitoring/tracking incoming mail from the post office
Education: Custer High School Milwaukee, WI High School Diploma
References: Available upon request
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