Technician...

Frank F. Rodriguez, Jr. P. O. B o x * * * La w r e n c e, MA 018 4 2 # 978- 970-3472

Experience

****-**** ******** **** ***** Salem, MA

Glass Technician

Responsible for proper glass installation on all types of vehicles

Assigned to various sites throughout Eastern Massachusetts using company van

Responsible for attaining proper glass and equipment for worksites

Instructed customers on proper windshield care and complete warranty protection in English and in Spanish

Compiled report consisting of customer’s information including address, inspection and pictures of damaged glass, vehicle identification number and plate prior to installation, and warranty

Assisted Manager by training and advising new employees on proper work techniques

Responsible for shop related work when Manager not available

2007-2009 Nationalgrid Malden / North Andover, MA

Seasonal Meter Reader / MWA Collector

Responsible for reading and verifying electrical meters and record same using hand held computer, or automatic meter reader van at various residential and commercial properties

Compile report of all unread meters, as well as all unusual conditions such as non-registering meters, incorrect constants, number of dials, reading, meter number, and addresses

Reset time clocks, demand meters, and reseal meters

Report cases of diversion, incorrect billing rates, and unusual conditions

Translate for Spanish speaking customers when work related issues would arise in the field

As Temporary Meter Worker Associate for 2009 Season, Attended MWork Training, Attained daily work assignment from field worker toughbook, Collected payments from various vendors / customers for past due accounts, and reported payment issued or service terminated.

1996-2006 Giant Glass North Andover, MA

Glass Technician

Responsible for proper glass installation on all types of vehicles

Assigned to various sites throughout Eastern Massachusetts using company van

Responsible for attaining proper glass and equipment for worksites

Instructed customers on proper windshield care and complete warranty protection in English and translated in Spanish

Compiled report consisting of customer’s information including address, inspection and pictures of damaged glass, vehicle identification number and plate prior to installation, and warranty signature

Assisted Manager by training and advising new employees on proper work techniques

Responsible for shop related work when Manager not available

Translated for Spanish speaking customers

1994-1996 BJ’s Wholesale Club Salem, NH

Stock Person / Baker

Stocked specific aisles with shipped products and maintain aisles hazardous free

Responsible for maintaining product in proper placement and locations

Filled display counters with baked products such as cakes, muffins, cookies, etc.

Baked fresh bread and muffins daily and attend to customers

Education

2002-2003 Clark University Framingham, MA

Certification for P.C. Service and Support Technician

1990-1992 University of Massachusetts Lowell, MA

Candidate for Bachelors Degree

Finance Major

1986-1990 Greater Lawrence Tech. High School Andover, MA

High School Diploma

Graphic Communications Major

Skills

Internet, Microsoft Word, Installation of Software, Assemble Computer parts, experienced with automotive tools, MWork Training, and Fluent in Spanish

P.O. Box 527, Lawrence, MA 01842 *******.*****.**@*******.***

#978-***-**** (Residence)

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