Service Manager

DWAYNE COOPER

*** ******* ** * *****, TX ***** *******@*****.*** 979-***-****

SKILLS & ABILITIES Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a business manager, supervisor, lead and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Experience driving strategic growth and product visibility. Highly competitive, passionate, persuasive and able to achieve results others believed to be impossible. EXPERIENCE FIELD INSTALL TECHNICIAN JET JET INTERNET JULY 2012 – MARCH 2015

Mounting antenna/reflector on roof; running wiring from outside antenna to inside wall plate/plug; fastening wiring to outside roof/wall or run cable through attic to inside wall Aligning the antenna with the transmitter to achieve optimal performance; changing and moving the mount to adjust for new obstacles; replacing the antenna/radio and faulty wiring or connectors

INSTALL MANAGER FCI & ASSOCIATES (ADT CONTRACTOR)

MARCH 2010 – JULY 2012

I was responsible for coordinating all administrative functions and supervising a team of seventeen Alarm Install professionals. Receive and process all incoming sales from call center, confirm/schedule all incoming sales, Assign/Route daily work load to all technicians, review and process all incoming paperwork from technicians, forward all billing documents to corporate on a daily basis, generate daily/weekly client required reports, generate all required paperwork from client systems. Maintain a high level of visibility with client. CONTRACTOR COORDINATOR COMCAST CABLE HOUSTON

MARCH 2007 – JULY 2012

Daily monitor all installation by contractors, reporting problems or breakdowns to appropriate contract supervisors. Monitor the quantity of work and quality assurance programs by techs. Monitor repeat service calls, service calls on installs, installer demo and non-responders. Receive and review the accuracy of contractors invoicing. Hold weekly meetings for entire contractor workforce to ensure consistency of information from Comcast management. Hold meetings every other week for all contractor supervision. FIELD SERVICE TECHNICIAN TIME WARNER CABLE

2005 – 2007

Install Digital Telephones, HSD Modems, Wireless, DVR s, HDTV and Digital Cable Television, and Running New RG6. Responsible for installing and disconnecting aerial and underground cable services in customers homes, educating regarding equipment use, and selling related services. To troubleshoot and repair cable service problems experienced by customers when the problem is located between the point of distribution and equipment located on subscriber premises.

EDUCATION NCTI – INSTALLER COURSE

NCTI – SERVICE TECHNICIAN COURSE

COMCAST “COMMTECH” CERTIFICATION SERVICE/INSTALLER COMCAST UNIVERSITY CERTIFICATION SUPERVISORY 101/ MANAGING A TEAM COMCAST UNIVERSITY CERTIFICATION PRODUCT KNOWLEDGE LEADERSHIP UMPIRE, COACH AND BOARD MEMBER WITH LOCAL YOUTH LEAGUES MEMBER OF THE UNITED WAY YOUNG LEADERS COUNCIL

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