Customer Service Administrative Assistant

** ****** ****

Dallas, GA *****

770-***-**** (Cell)

*******@*****.***

Brandy Grozdanich

Objective

Experience

To obtain a position developing and enhancing various skills involving Administrative Assistant, Guest Service, and Data entry responsibilities that allow for the achievement of both personal and professional goals.

8/2013–CURRENT JIM N NICKS Hiram, GA

Server/Guest Relations

Met the needs of Patrons, which enhanced communication skills.

Enhanced multi-tasking skills

Customer Service Relations

Catering specialist

Administrative

7/2009–8/2013

STUDENT

Phlebotomy Student and Stay at home mom Winter Haven, FL 33880

Meeting the needs of my children

Student

Certified in Phlebotomy and EKG

3/2006–5/2009 Blue Fins Bar & Grill Gaithersburg, MD

Server/Guest Relations

Met the needs of Patrons, which enhanced communication skills.

Enhanced multi-tasking skills

Customer Service Relations

11/2005-02/2006 Guru Inc Gaithersburg, MD

Administrative Assistant

Proficient in Microsoft office

Handled multiple responsibilities including (but not limited to) copying, filing, and mail distribution, faxes, answering and directing calls, ordering supplies, Acquisitions & Procuring.

Assisted Operations, IT Engineers with Data entry, Research & Quotes & letters,

Participated in the satisfaction of Client Relations.

07/2005–11/2005 Burk and Flinn Orthodontics Gaithersburg, MD

Clinical Assistant/Administrative Assistant

Met the needs of Doctors, staff, and Patients

Trained as a clinical assistant

Assisted with various administrative duties at the front desk including scheduling, handling multiple telephone lines, filing, etc.

3/2004–8/2005 Pelican Pete’s Germantown, MD

Server/Guest Relations

Met the needs of Patrons, which enhanced communication skills.

Enhanced multi-tasking skills

Customer Service Skills

12/2002–3/2004 Applebee’s Grill and Bar Germantown, MD

Server/Guest Relations

Met the needs of Guests

Learned to listen to people as well as give directions to others in order to complete a set of tasks

Built interpersonal skills as a result of listening to others

Implemented training course for new recruits

9/2000-12/2002 Apple Capitol Group LLC Germantown, MD

Executive Administrative Assistant

Proficient in Microsoft office

Handled multiple responsibilities including copying, filing, mail distribution, faxes, answering and directing calls, ordering supplies, etc.

Assisted Director of Operations, Area Directors, CEO, General Managers and Associate Managers with Data entry, weekly numbers, letters, and the

Completion of Operations Manual.

Assisted in the satisfaction of Guest Relations

Education

1989–1993 Dinwiddie Senior High School Dinwiddie, VA

High School Diploma

Relative Skills

Certified in Microsoft Office Suites.

Professional References

Mark Cleveland (General Manager of Jim N Nicks) 678- 315- 4816

Trent Wright (Catering Director Jim N Nicks) 404-***-****

Warren Coleman (Catering Director Jim N Nicks) 404-***-****

Keri Buford Hudson (Catering Specialist Manager) 404-***-****

Leslie Broadwater (Owner of Blue Fins Bar & Grill) 301-***-****

Adrianne (Blue Fins Bar & Grill) Manager 240-***-****

Diane Hartzel (Director of Operations) Apple Capitol Group LLC 703-***-****

Personal

References

Johnny Neville 804-***-****

Anthony Ellwood 813-***-****

Jennifer Habersham 404-***-****

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