Customer Service Representative

SHELLY JOHNSON

***** ********** ***, ****** ****, MO 64134 (H) 816-***-**** **********@*****.***

Summary

Dedicated Customer Service Representative with 10+ years of experience in customer

service and expertise in resolution and consulting in call centers as well as work at home

position (current)/ Data Entry. Looking for all positions in customer finance, collections,data

entry, and open to all front desk clerical work with a fast growing company.

Skills

Active Listening Judgment and Decision Making

Economics and Accounting Negotiation

Monitoring Mathematics

Critical Thinking

Experience

Customer Finance Collector 06/2014 to 05/2015

Nco Financial – St. Joseph, mo

Compute credit terms, discounts, shipment charges, or rates for goods or services to

complete billing documents.

Answer mail or telephone inquiries regarding rates, routing, or procedures.

Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for

billing.

Refer unresolved customer grievances to designated departments for further

investigation.

Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Arrange for debt repayment or establish repayment schedules, based on customers'

financial situations.

Confer with customers by telephone or in person to determine reasons for overdue

payments and to review the terms of sales, service, or credit contracts.

Perform various administrative functions for assigned accounts, such as recording

address changes and purging the records of deceased customers.

cashier 03/2013 to 02/2014

Taco Bell – Kansas City, mo

Oversee activities directly related to making products or providing services.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

Maintain clean and orderly checkout areas and complete other general cleaning duties,

such as mopping floors and emptying trash cans.

Compute and record totals of transactions.

cashier 10/2010 to 03/2013

Allied Staffing – North Kansas City, MO

Monitor employee and patron activities to ensure liquor regulations are obeyed.

Establish standards for personnel performance and customer service.

Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be

purchased or requisitioned.

Offer customers carry-out service at the completion of transactions.

Stock shelves, and mark prices on shelves and items.

*Also currently hold Blue Springs Liquor License

Loan Officers 04/2009 to 08/2010

Checksmart Finacial – Kansas City, MO

Meet with applicants to obtain information for loan applications and to answer questions

about the process.

Explain to customers the different types of loans and credit options that are available,

as well as the terms of those services.

Review loan agreements to ensure that they are complete and accurate according to

policy.

Review and update credit and loan files.

Negotiate payment arrangements with customers who have delinquent loans.

Prepare reports to send to customers whose accounts are delinquent, and forward

irreconcilable accounts for collector action.

Education

Communication Arts: May 1998

Westport High School - Kansas City, MO

not completed: Mortuary Science

Penn Valley Community College 8/2007-6/2008 - Kansas City, Mo

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