Customer Service Sales

LUCILLE GRIFFIN

**** *. ***** **, *******, ks ***11

Home: 316-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

SKILLS

Expert in mechanical assembly

Strong Algebra and general math skills

Small parts assembly

Fusing, cutting and measuring tools

experience

Qualified in blueprint interpretation

Knowledge of metal parts and

assemblies

Excellent communication skills

Team leadership skills

Natural leader

Skilled housekeeper

Bloodborne Pathogen training

Multi-tasking

Strong interpersonal skills

Self-starter

Fast learner

Proficient in cash management

Shipping and receiving professional

Organizational skills

WORK HISTORY

05/2014 to Current stocker,picker

express professional employment – Derby, KS

01/2014 to 05/2014 stocker,picker

lsi – Wichita, KS

I pick parts for different jobs for a aircraft company 01/2011 to 01/2012 customer service,cashier, stock, kwikshop – maize, ks

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Priced merchandise, stocked shelves and took inventory of supplies. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 99% accuracy.

08/2009 to 09/2010 supervisor/project manager

service master cleans – Wichita, KS

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Polished glass surfaces and windows.

Washed, cleaned and disinfected water coolers.

Cleaned and buffed tile floors using industrial cleaning equipment. Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area. Operated power equipment tools such as backpack vacuums for up to hours per shift. Accepted accountability for all assigned building keys, master keys and access cards. Disinfected and mopped bathrooms to keep them sanitary and clean. Returned emptied garbage receptacles to their proper locations. Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath them. Exceeded company objectives.

Trained, coached and mentored staff.

08/2010 to 04/2012 supervisor

hartman arena – park city, ks

Trained, coached and mentored staff to ensure smooth adoption of new program. Worked directly with departments to ensure cleanliness of arena developed and rolled out new policies.

Hired and trained 12 of staff.

05/2002 to 11/2006manager

citgo gas station – Phenix City, AL

Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by 50%. Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Developed a comprehensive training program for new sales associates. Planned and directed staff training and performance evaluations. Trained all incoming sales team members.

Built relationships with customers and the community to establish long-term business growth.

08/1997 to 04/2000 sheetmatal mechanic

boeing – wichita, ks

Accurately read, understood, and carried out written instructions. Attended monthly safety meetings to ensure machine operation safety. Communicated operational issues and changes to supervisor on regular basis. Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices. Followed company procedures to maintain work environment in a neat and orderly condition.

Unpacked and assembled all new merchandise using variety of power tools. Used hand tools to change worn cutting tools.

Ensured proper installations through accurate reading of blueprints. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

Performed basic machine set up.

Picked orders from inventory locations.

05/2000 to 11/2001 retail sales

bargain town – columbus, ga

Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates. Greeted customers and ascertained customers' needs. Demonstrated use and care of merchandise.

Answered questions regarding the store and its merchandise. EDUCATION

1997 Associate of Arts: sheetmetal

detamc - wichita, ks

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