Customer Service Manager
Resume:
Clarissa Pesce
*** ******* ***** ******, ** *****
Looking for new opportunity to work in an environment that will allow me to lead, challenge and to be challenged; while allowing me to contribute to the continued growth and success of a company. Obtain a position that will provide me the ability to apply my skills and work experience to a growing industry. Look forward to working with a company that promotes quality and services; and provides me with the opportunity to meet and exceed my goals. An able, enthusiastic, skilled, and reliable person. Strong, Personable, and a Go-Getter! Can operate in a fast paced and high intensity environment that requires attention to detail and can remain focused on the task at hand. Not afraid of long hours or hard work! Possesses the proven ability to meet deadlines and adapt quickly to constantly changing priorities. I want to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.
CAREER EXPERIENCE
1.Owner: March 2014-Present
White Knuckle Racing & Garage: 729 Grantham Lane New Castle, DE 19720 302-***-****
Performs all the duties of a business owner from making appointments, answering the phones, placing orders with our 36 distributors, customer service
Hosts benefits and events
Travel all across the United States to race in three race series
2.Salon Manager/Hair Stylist: Nov. 2010-March 2014
Essencia Salon & Day Spa: 1240 Old Lancaster Pike Hockessin, DE 19707 302-***-****
Performs hair style consultation and provides services to clients
Maintains safety standards and cleanliness, emphasizes product benefits, and kept a relationship with my client base
Attends and participates in continuing education and training, excellent interpersonal communication and customer service skills
3.Assistant Office Manager/Patient Service Coordinator: May 2009-Nov. 2011
American Dental Concepts: 1003 W. Baltimore Pike Media, PA 610-***-****
Conducts interviews to understand patients oral health history, explains treatment plans to discuss financial arrangements
Billing insurance, posts payments, verification of insurance coverage, received authorizations and referrals
Schedule, Reschedule and confirm patient appointments, prepared client charts and doctor dictations
4.Clarissa’s Designs LLC: Dec. 2006-2009
Wedding/Event Planning: Owner
Served as a liaison between the wedding representatives and all other parties involved
Provided detailed layout plan, list of vendors, rental equipment, objectives, budgets, etc
Ensured all contracts, insurance coverage and permits were obtained and correct
5.Patient Service Coordinator: March 2005-May 2007
Nemours A.I. DuPont Hospital for Children: 1600 Rockland Road Wilmington, DE 19803 302-***-****
Handled patient referrals and responsible for recording accurate patient demographics and insurance information into patient charts
Scheduled appointments and coordinated scheduling with other hospital departments
Communicated all procedure related prep information to the families
Created patient charts for all new patients, retrieved medical files and work charts from primary care physicians and other hospital departments as needed for the patients
EDUCATION
High School Diploma (1997) Thomas McKean High School, Wilmington DE
Medical Assisting, Billing/Coding (1999) Professional Career Institute
Cosmetology (2002) Schilling and Douglas
Technicians License (2003) All About Nails and Skin
PHD (2004) In Skin
Professional Event Planning License (2005) ABC Wedding
Professional Educator (2012-2013) Eufora International
RECOGNITION AND AWARDS
Mrs. Delaware International 2008
Best of Delaware Award 2005
Reader’s Choice Award 2006
Co-Founder of the Formal Dress Project 2008
Ranked 3rd in the Nation for the AMRA Professional Race Circuit 2015
Member of the NAPW (National Association of Professional Women) 2015
SUMMARY
I have years of experience with a high productivity rate along with successful project outcomes. I’m a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. I would be an amazing addition to your company!
I’d like to thank you now for your time, Clarissa Pesce
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