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Customer Service Manager

Location:
Wilmington, DE
Salary:
20.00
Posted:
August 19, 2015

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Resume:

Clarissa Pesce

*** ******* ***** ******, ** *****

302-***-****

Looking for new opportunity to work in an environment that will allow me to lead, challenge and to be challenged; while allowing me to contribute to the continued growth and success of a company. Obtain a position that will provide me the ability to apply my skills and work experience to a growing industry. Look forward to working with a company that promotes quality and services; and provides me with the opportunity to meet and exceed my goals. An able, enthusiastic, skilled, and reliable person. Strong, Personable, and a Go-Getter! Can operate in a fast paced and high intensity environment that requires attention to detail and can remain focused on the task at hand. Not afraid of long hours or hard work! Possesses the proven ability to meet deadlines and adapt quickly to constantly changing priorities. I want to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.

CAREER EXPERIENCE

1.Owner: March 2014-Present

White Knuckle Racing & Garage: 729 Grantham Lane New Castle, DE 19720 302-***-****

Performs all the duties of a business owner from making appointments, answering the phones, placing orders with our 36 distributors, customer service

Hosts benefits and events

Travel all across the United States to race in three race series

2.Salon Manager/Hair Stylist: Nov. 2010-March 2014

Essencia Salon & Day Spa: 1240 Old Lancaster Pike Hockessin, DE 19707 302-***-****

Performs hair style consultation and provides services to clients

Maintains safety standards and cleanliness, emphasizes product benefits, and kept a relationship with my client base

Attends and participates in continuing education and training, excellent interpersonal communication and customer service skills

3.Assistant Office Manager/Patient Service Coordinator: May 2009-Nov. 2011

American Dental Concepts: 1003 W. Baltimore Pike Media, PA 610-***-****

Conducts interviews to understand patients oral health history, explains treatment plans to discuss financial arrangements

Billing insurance, posts payments, verification of insurance coverage, received authorizations and referrals

Schedule, Reschedule and confirm patient appointments, prepared client charts and doctor dictations

4.Clarissa’s Designs LLC: Dec. 2006-2009

Wedding/Event Planning: Owner

Served as a liaison between the wedding representatives and all other parties involved

Provided detailed layout plan, list of vendors, rental equipment, objectives, budgets, etc

Ensured all contracts, insurance coverage and permits were obtained and correct

5.Patient Service Coordinator: March 2005-May 2007

Nemours A.I. DuPont Hospital for Children: 1600 Rockland Road Wilmington, DE 19803 302-***-****

Handled patient referrals and responsible for recording accurate patient demographics and insurance information into patient charts

Scheduled appointments and coordinated scheduling with other hospital departments

Communicated all procedure related prep information to the families

Created patient charts for all new patients, retrieved medical files and work charts from primary care physicians and other hospital departments as needed for the patients

EDUCATION

High School Diploma (1997) Thomas McKean High School, Wilmington DE

Medical Assisting, Billing/Coding (1999) Professional Career Institute

Cosmetology (2002) Schilling and Douglas

Technicians License (2003) All About Nails and Skin

PHD (2004) In Skin

Professional Event Planning License (2005) ABC Wedding

Professional Educator (2012-2013) Eufora International

RECOGNITION AND AWARDS

Mrs. Delaware International 2008

Best of Delaware Award 2005

Reader’s Choice Award 2006

Co-Founder of the Formal Dress Project 2008

Ranked 3rd in the Nation for the AMRA Professional Race Circuit 2015

Member of the NAPW (National Association of Professional Women) 2015

SUMMARY

I have years of experience with a high productivity rate along with successful project outcomes. I’m a skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. I would be an amazing addition to your company!

I’d like to thank you now for your time, Clarissa Pesce



Contact this candidate