Customer Service Special Education
Resume:
Denise R. Nichols
Derby, Ks ***37
E-mail: ********@******.***
Objective:
Professional Highlights:
Work History:
Derby School District #260 Derby School District
Oct 2014 – May 2015 Derby, Ks 67037
Sub Paraprofessional:
Helped in the Special Ed
Dept. at all the Elementary
Schools and Middle
Schools. Helped the
students one-on-one
with different struggles
that they were having.
Mulvane School District #263 Mulvane Grade School
Aug 2012 – Oct 2014 411 SE Louis Dr.
Mulvane, Ks 67110
(316) 777 – 1102 or
(316) 777 – 1981
Special Education Para:
During the Year of 2012-13
I helped 3rd grade students with
their daily school assignments.
I also assisted all six 3rd grade
teachers with anything extra
that I could do for them for any
future activities or learning for the students &/or classrooms.
Special Education Para:
During the Year of 2013-15
I helped 5th grade students with
their daily school assignments.
I also assisted all six 5th grade
teachers with anything extra
that I could do for them for any
future activities or learning for
the students &/or classrooms.
I was also assigned by the
principal (Mrs. Greer) to have
an exit door key, a key to all
classrooms, and a key to the
main doors. I was responsible
of unlocking and locking the
main entrance doors on a
daily basis.
Home Daycare in Derby Watch young children ages 2
August 2008 – May 2011 months – 5 years old while
parents went to work.
Target, Inc. Target
Dec 2006 – May 2008 7575 W. Maple
Wichita, Kansas 67209
Target
2727 N. Maize Rd.
Wichita, Kansas 67205
Logistics and Flow Team:
Sorted freight from semi-trucks
and unpacked freight.
Stocked shelves for retail
selling.
Newton School District #373 Computer Lab Manager
Northridge Elementary Operated the computer lab
August 2002-May 2003 grades K-5th while the teachers
Were on planning time. Maintained the students grade levels for Reading & math subjects and communicated them to the teachers.
Home Daycare in Wichita Watch young children ages 2
Jul 200 – Dec 2006 months – 5 years old while
parents went to work.
United Airlines, Inc. United Airlines, Inc.
Sept 1999 – June 2000 Indianapolis Int’l Airport
Indianapolis, Indiana 46241
Customer Service Representive
Ticket Counter, Gate, Baggage
Claim, & Ramp.
Checked-in Passengers on
each flight. Collected paid
tickets. Checked-in baggage
on every flight.
Re-booked passengers on
other flights if their flight
was cancelled. Checked-in and
assisted children under 16
traveling alone.
Operated the Bag-room and
Assisted the flight crew when
needed.
Ramp: Loaded and Unloaded
aircraft with baggage, cargo,
and mail from Post Office.
Guided aircraft into gate on
arrival.
Northwest Airlines, Inc. Northwest Airlines, Inc.
Dec 1996 – Aug 1999 Indianapolis Int’l Airport
Indianapolis, Indiana 46241
Ramp Agent:
Traveled to Memphis for 2 weeks of required training.
Loaded and Unloaded aircraft
with baggage, cargo, and mail
from Post Office. Guided
aircraft into gate on arrival.
Customer Service Representive
Ticket Counter:
Traveled to Minneapolis for 5
weeks of required training.
Assisted passengers to
connecting flights, checked-in
children under age 16 and
assisted them on the aircraft.
Operated the bag-room when
needed. Collected paid tickets
from passengers and made
boarding announcements.
Assisted Operations when
needed. Assisted the public
just wanting to purchase
future tickets. Made bank
deposits, and rebooked
passengers on cancelled
flights.
Great Customer Service Skills.
American Trans Air, Inc. American Trans Air, Inc.
Sept 1995 – Dec 1996 Indianapolis Int’l Airport
Indianapolis, Indiana 46241
Ramp Agent:
Load and Unloaded aircraft
with baggage, mail and cargo.
Assisted baggage room when
needed.
Summary of Qualifications:
Background: Skilled and experienced dealing with people of all ages and backgrounds. Ability to develop and maintain good public relations, assuring customers satisfaction through individual attention. Also working knowledge of office operations and functions maintaining up to date record.
I have many years of great customer service skills with me and I feel that I am an asset to Customer Service.
I have many years as well of being around young children of all ages and I feel that I adapt to being around them very well.
Experienced in use of an airline facility. Use of hearing devices and safety shoes .
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