Manager Sales

WILLIAM LAWTON

*** ****** ** *** ***, Clarksville, Indiana 47129 C: 502-***-**** *********@*****.***

PROFESSIONAL SUMMARY

The following reasons I would be qualified for this opportunity are listed below.

I am Dependable, bringing management experience and a willingness to take on added responsibility to meet

tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving

skills.

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting

costs and streamlining operations. Award-winning sales manager with sales experience and strong closing

abilities.

Experienced portfolio manager with excellent client and project management skills. Action-oriented with

strong ability to communicate effectively with technology, executive, and business audiences.

In any position I am dedicated to continuous process improvement in the face of rapidly evolving and

changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Very

talented and focused on process improvement as well as on-time project delivery.

SKILLS

Effective leader Customer targeting

Staff training/development Microsoft Office Suite expert

Employee scheduling Organized

Consistently meet goals Team building

Efficient multi-tasker Quality assurance

Project management Competitive analysis

Customer service-oriented Process improvement

Deadline-oriented Calm under pressure

Project planning

Proficient in cash management

WORK HISTORY

General Manager, 10/2006 to Current

Howl at the Moon – 434 South fourth street Louisville KY.

Strengthened company's business by leading implementation of Louisville Metro Card

Exceeded company objectives by increasing sales by 14%

Hired and trained 50-60 staff members

Developed and rolled out new policies and procedures.

Managed back of house financials and inventory nightly

Assistant General Manager, 01/2009 to 12/2011

Howl at the Moon – 434 South Fourth Street, Louisville KY.

Trained, coached and mentored staff to ensure smooth adoption of new programs, new drink menus, and

upcoming event preparation.

Set up staff meetings to discuss ways to increase revenue and build moral and rapport.

Developed and rolled out new policies and procedures to better fit the need of the business.

Scheduled client meetings for promotions.

Set up promotion teams to go out and get new clientele for the venue.

I was personally in charge of facilitating the monthly inventory specs for liquor and sending in a detailed

FAQ sheet.

Set up weekly lead and manager meeting to ensure consistency, as well as determining the key focuses for

the week therein.

Bartender, Door Host, Server, Barback, 10/2006 to 01/2009

Howl at the Moon – Louisville, KY

Greeted guests as they came in the door and explained the methodology of the request driven show.

Pour tested daily to ensure consistent pouring methods

Took a Health and Safety Training Seminar to cover proper food and drink temperatures, handling, and

storing methods

Learned and was well versed in 200+ mixed drinks/cocktails as well as 17 different domestic and domestic

craft beers.

Greeting and seating guests based on the party size.

Answering the phone and scheduling reservations

Stocking and maintaining all necessary bar and door products for the staff to facilitate the evening.

Representative, Coach, Trainer, APM, 02/2003 to 08/2006

Accent – New Albany, IN

Initiated the roll out of a new Program for Sprint Local and Long Distance

Initiated the roll out of Sprint Dish and Personal Communication Services and solutions (PCS)

Took incoming calls and scheduled call backs to Include but not limited to.. Setting up new service

transitioning from local to "PCS"

I was promoted to a coach and floor lead in 3 weeks. To which I was one of 3 on a coach desk to fix

programming errors and to monitor calls for escalations, average handle time, as well as quality and

misleading information.

After 2 months I was chosen to teach an 8 week class in Kansas City for their new PCS launch.

Delivered OPS reviews with the CFO, and CEO of Accent as well as their partner Sprint on a video call.

Which consisted of a 30-70 slide Power Point evaluating the KPI's (Key Point Indicators) of service.

Restructured the Training manual to cut an 8 week course down to a 6 week course to help roll out new

trainees at an even lower rate, with a base knowledge greater then that of the 8 week course. Covering

more pertinent information and cutting that which really wasn't needed.

As i got promoted to Assistant General Manager I was placed on the call center floor with 28

representatives. To which i was responsible of taking cold calls with twice a week, and covering the

reviews of their quality scores as well as their average handle times.

OPS reviews were presented at the end of the month on a video call with Accents CFO and CEO, as well

as Sprint's on site Graphics Assistant.

EDUCATION

High School Diploma: 1998

Corydon Central High School - Corydon, IN

Bachelor Business: Business Management, 2005

Indiana University Southeast - New Albany, IN

ACCOMPLISHMENTS

While at Accent I excelled in every position I was asked to perform. Job functionality and leadership skills

paved the way for my success. I was head of the sales department for my tenure on the floor and set the

expectation for others to work at their full potential.

I took an 8 Week Training course and picked it apart for all the necessary training and rewrote the curriculum

to cut it to a 6 week training.

As I hit the floor as the Assistant Program Manager, my team had the highest sales in the center not just up to

current but throughout the entire time I was there. No one was able to beat my teams overall Key Point

Indicators, or KPI's which at the time were all in the green.

While at Howl at the Moon, I was able to increase the overall sales from $1,3 mill to $1.6 mill in one year. To

which I was also able to increase the profit line from 47% to 62% in the same year. To which I was given the

"Club of the Year Award" over 15 other clubs. This is a very prestigious award.

I continued to Increase sales year over year by introducing new menu items, and new strategies to bring in, not

only more clientele but a much younger demographic to which Howl has never seen in the past 21 years.

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