Quality Dir.- Automotive, ISO/TS QMS/APQP/Manuf. Ops,Supplier Dev./War
Resume:
Patricia Leah Conn
Linden, MI 48451
Results oriented proven leader with extensive cross functional experience.
Team Approach Leadership style; passionate mentor/coach, effective communication skills. Diverse customer experiences, quality systems management, operations quality including JIT complete seat and interior components. Strengths: Problem Solving, Lean Design/Lean Manufacturing, Product/Concept Development, Launch Readiness Reviews, Supplier Quality Development, Warranty Reduction, Lab Management, Product/Process Audits and Continuous Improvement.
JOHNSON CONTROLS, INC. (JCI), Plymouth, MI 15 years, 6 months
JCI Director Central Quality, NA _ Feb. 2014-Aug. 2014
Promoted to manage group and Central Quality functions: Subject Matter Technical Expert;
Leadership: 6 Direct Reports, Managed Internal Auditors and Laboratory Techs. Indirect Reports: 22 Plant Quality Managers, Quality System Coordinators and 4 Regional Operations Quality Managers performing Internal Auditors.
JCI Business Operating System (Quality Management System), Customer and industry standard requirements,
Global Process Owner responsible for standardization of processes, documents and compliance.
Scheduled and Lead Quality Management System Compliance, MMMC/Supply Chain (Portion of SOX), Product, Process and Customer Specific Compliance Audits, Supplier Assessments and Gap Analysis of 22 NA Interior Plants and 2 Technical Centers for ISO/TS 16949 and Customer Specific Certifications.
Problem Solving/Corrective Action: Conducted training, determined issue closure effectiveness and horizontal deployment of Corrective Action. Verification for internal, external, Customer, Safety and Regulatory Quality System requirement findings.
Site support for Manufacturing Operations Problem Solving, Corrective Action, Quality System deployment and Training, i.e., QSB, Q1, VDA, ASES, etc.
Lean Design/Lean Manufacturing with focus on Continuous Improvement,
Product Launch/Product Development, completed multi-tier Design/Launch Readiness Reviews, Supplier Quality Assessments on Global and Regional programs. Held Red Flag Meetings.
Management of external Registrar for Technical Center and plant ISO/TS 16949 Certification, provided plant support.
Developed Executive Leadership Quality System Reporting – Management Reviews – Regional and Global
Department managed Laboratory/CMM scheduling of dimensional layouts for NA plants and Lab Tech Services.
Nominated and selected for JCI Leadership Edge Program, March 2014.
JCI NA Lead Auditor, Central Quality, Senior Quality Manager, Interiors Product Group June 2012-Feb. 2014
Promoted to Lead Auditor and recruited to join Interiors Division to complete Gap Analysis and Quality System Deployment of newly acquired acquisition.
Scheduled, Managed Audit, Auditors and conducted Internal Audits for 22 NA Plants for Quality System, ISO/TS 16949 and Customer Specific compliance.
Product and Process Audits: Completed Product Safety and Line Certification, Lab Accreditation Audits.
Provided Auditor and Quality System training for Auditors, Operations Leadership and plant personnel.
Reported results for Management Review, determined effectiveness of Corrective Action and communicated Lessons Learned and generated Plant Peer Partners in NA Plants.
Certified RABQSA ISO/TS 16949:9001, Lead Auditor, Certificate TS-12-LA-187.
JCI Internal Auditor, Senior Quality Manager, Central Quality, Seating & Interiors Feb. 2012-June 2012
SMTE/PSMC Auditor, Team 1. Audited both NA Seating and Interior Plant 24 NA Plants for Quality System compliance. Nissan ASES Trained Systems and Product Auditor. Certified AIAG ISO/TS 16949:2009 Supplier Auditor, Customer Specifics for Chrysler, Ford and GM.
JCI Senior Quality Manager, NA Manufacturing Quality Operations, Nissan Business Unit June 2004-Feb. 2012
Product Launch, Warranty/Reliability, JD Power, Supplier Quality, NA Customer Management
Quality Operations JIT Plant support; Problem Solving, Containment, Customer Management
RPPM/CPPM, Warranty IPM/CPV Reduction, JD Power PPH Reduction, developed Appearance Standards Manuals,
Master Seat Builder: Designed Standardized Build/Lean, trained operators and proved Manufacturing Feasibility of proposed design changes.
JCI Contact for Nissan Global/Regional Supplier Quality Meetings GSQM/RSQM held Quarterly and Semi Annually.
Patricia Leah Conn
JOHNSON CONTROLS, INC. (JCI), Plymouth, MI Continued 15 years, 6 months
JCI Account Financial Manager (AFM) - Leadership Development Program (Rotation #3) Nov. 2003-May 2004
Managed vertically integrated RFQ Cost Model to obtain $750M Platform with Ford Motor Company for U222/228 Full size SUV. Awarded business.
Managed program profitability for F150, 5 JIT facilities. Executive Leadership requested me for Special Assignment IQS/JD Power Analysis supporting Nissan BU customer relationship crisis. LDP Graduate April 2004.
JCI Lead Product Manager, Phase 0 Advanced Engineering, New Product Strategy (Rotation #2) Aug. 2002-Nov. 2003
Managed 5 Advanced Development Projects including 2004 NAIAS Seating Technology Display Properties. Three Products successfully Exited Phase 0, concept resulted in 1 US and 4 International Patents awarded, five additional disclosures submitted.
Implemented Lean Manufacturing Principals and Operational Business Case to improve design and manufacturing feasibility, effective resource and cost management by developing Concept Stage Properties to be utilized as JCI NAIAS Seating display. Reduced cost by 75% by balancing resource needs and timing throughout the calendar year.
JCI NA Warranty Manager, General Motors Business Unit (GMBU) Seating (Rotation #1) Mar. 1999-Aug. 2002
Responsible for merging and standardization 3 Warranty processes, managing 3 sites and Quality personnel of 9 Seating JIT plants.
Defined and managed the Process, created Future Program Warranty Roadmaps, facilitated Warranty reviews and problem solving with Directed Suppliers with effective IPTV/CPV reduction. JCI received GM Corporation of the Year Award for Excellence. GM Awarded and contracted JCI as Total Interior Warranty Management program Supplier Integration Continuous Improvement (SICI) managing all Interior suppliers/components for 12 vehicles. Nominated by Executive leadership to enter Leadership Development Program (LDP).
Additional Roles held in JCI GMBU; Divisional Quality Manager for Truck Platforms supporting 7 JIT plants, Senior Quality Engineer, Launched GMT 325/330 Program at 3 JIT plants.
GENERAL MOTORS CORPORATION, (GM) Auburn Hills, MI 2 years as Direct Hire/3 years 10 months
GM Quality Manager, Interior Seating Division, Auburn Hills, MI Direct Hire: Mar. 1997-Feb. 1999
Responsible for Quality and System management for Seating JIT assembling 9 Midsize Luxury Trim levels/6 vehicle platforms. In 1999, RPPM is 2, World Class plant and launches. GM sold Seating Division to Lear prior to Delphi.
Manpower Contract Quality System Coordinator, GM Powertrain Engineering, Willow Run, MI Jan. 1997-Mar. 1997
Requested by GM Corporate to support Engineering and Test Labs for QS 9000 implementation and certification process. Returned to Auburn Hills as GM Direct hire as Sr. Quality Eng., 6 months later, promoted to Quality Manager.
Manpower Contract Senior Quality Engineer, GM Interior Seating Division, Auburn Hills, MI Aug. 1996-Jan. 1997 Requested by GM to support Auburn Hills Brown Road Plant with QS9000 implementation and certification process. Transformed Quality System in 3 months, trained Staff and hourly personnel for standard requirements, achieved QS9000 Certification, 2nd of 5 GM plants Piloted.
Manpower Contract Quality System Coord., GM Inland Fisher Guide, Coldwater Rd, Flint, MI Apr. 1995-Aug. 1996
Hired to generate Training Modules using visual graphics for QS9000 Elements and correlation to Quality Network System Requirements. Achieved QS9000 Certification and requested to move to Auburn Hills to repeat the process.
GEORGIA BAPTIST MEDICAL CENTER, Atlanta, GA 7 years, 10 months
Creative Director, Art Director and Graphic Designer. Feb. 1987-Apr. 1995
Managed staff of 9 and sub-suppliers at a nonprofit teaching Level 1 Trauma Medical Center with extensive in house Design Department. Won 5 National Awards for Outstanding Design.
EDUCATION: THE AMERICAN COLLEGE FOR THE APPLIED ARTS, Atlanta, GA __ BA Degree
BA Degree in Product and Concept Development/Commercial Art/Advertising. Magna Cum Laude, Associate degrees in Business Management and Interior Design.
Training/Certifications/Strengths: Problem Solving, Corrective Action, Kepner Tregoe (KT), X Strategy (Shainin), Monozurki, 4M, Strike Zone, Lean Design/Manufacturing, ISO 9001/TS 16949 Lead Auditor. AIAG Customer Specific APQP, FMEA, MSA, SPC, PPAP, CQIs, Craftsmanship, Project Management, Supplier Quality Development, Advanced Product Development and Continuous Improvement.
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