Hector L. Ramos

**** ******* ***. *****, *** York 10466

Home 347-***-****

Cell 347-***-****

acrbh5@r.postjobfree.com

With a wealth of experience in IT, passionate about learning, and applying experience in an organization where I can make a contribution

EDUCATION:

Monroe College, Bronx, NY

Bachelors of Business Administration (BBA) in Information Technology

Minor in Cyber Security and Forensics

Degree Received: April 14, 2012

Computer Skills:

Operating System: Windows 2000, XP and Vista, Windows 7, iOS, Unix/Linux,

Software Applications: Microsoft Office Suite (‘03/’08/’10/’13), Visio, Team Viewer, LogMeIn, McAfee Antivirus, Symantec Antivirus, VPN, Benefit Cost Analysis, Google Earth, RSMeans Costoworks, NEMIS and WinMagic, Active Directory

PROFESSIONAL EXPERIENCE:

Solution Staffers, Inc. (Jewish Board Deployment Tech) May 2015 – July 2015

Deployment Tech, Consulted

Dismantle of old equipment and the implementation of new equipment

Add computers to the domain, configure the new computers with the right programs for the end users

Offer level 1 and 2 support to end users in person, over the phone or remotely

Configure printers and scanners and also mapped user to these devices

Federal Emergency Management Agency (FEMA)

Information Technology Specialist/Help Desk

DR-4085-NY, Forrest Hills, NY December 2012 – October 2014

Participated in Disaster Recovery (Sandy) rolled out 600+ laptops for remote users; assisted users working from home.

Provide phone & desk side support to 300+ clients/end-users; troubleshoot hardware & software issues (CF1 remote tool and by phone).

Image, update, troubleshoot, repair, and correct system issues on all Incoming/Outgoing laptops

Perform connectivity, setup email accounts, tethered, configure, and resolve user device issues as needed on Verizon/AT&T Blackberry devices

Manually mapped printers and drives on user’s laptop to the disaster network.

Setup and Install IP addresses on printers/copiers/scanners/routers.

Worked with various departments resolving their IT issues within the organization of 3000+.

Monitor and close “assigned & Resolved” tickets in Remedy, Assigned electronic tickets to their designated floors and gather them after completed to prepare and email Weekly Report to Network Manager

Create, unlock and check user status using Active Directory

Assisted users and creating digital signatures using Adobe acrobat.

Provide technical training to end-users.

Train customers on Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).

Columbia University.

Community Researcher

New York, N.Y October 2009 – April 2011

Conducted analysis on condom use among Formerly Incarcerated Latino Male (F.I.L.M)

Conducted 45-60 minute open-ended interviews with individuals who have served jail or prison time within the past 5 years, ages 18 to 45. Participants were selected through

Peer-outreach conducted in 4 urban communities, Data Entry.

Create survey to gather data from F.I.L.M

Planned events to motivate the participation of participants.

Presented before the American Public Health Association in Denver, CO.

VOLUNTEER ACTIVITIES:

Peace Zone for the Youth

Volunteer IT Assistant Trainer

Bronx, NY (2002 – 2009)

Assisted in the teaching of basic use of different software: Microsoft Suite/Adobe Photoshop/Dream Weaver to troubled teens

Used software applications to keep computers up-to-date and stable

Installed and updated anti-virus, anti-spyware, and computer performance programs

Assisted professor in computer classes by offering one-to-one support to students

Provide office support such as database management, printer/copier maintenance, and assisted in creation and distribution of pamphlets, calendars, brochures etc.

Train Kids on Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint).

LANGUAGE SKILLS:

Bilingual – Fluent in English and Spanish

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