office Admin/customer service rep
Resume:
Melissa Smith
Customer service rep /office asst - Tamco
Dallas, TX 75215
*********@*****.*** - 214-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer service rep /office asst
Tamco - Carrollton, TX - May 2014 to Present
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders also process orders and ship
● Listen attentively to caller needs to ensure a positive customer experience.
● Access electronic and paper cataloging systems to look up product information and availability.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
● Customer service priority and selling priority
● Teamwork oriented with the ability to work in a learning environment
● Drive to meet and exceed performance expectations
● Strong sense of pride and responsibility for the maintenance of department areas customer service rep
Extend Health - Dallas, TX - August 2013 to April 2014 Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
● Listen attentively to caller needs to ensure a positive customer experience.
● Access electronic and paper cataloging systems to look up product information and availability.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
● Customer service priority and selling priority
● Teamwork oriented with the ability to work in a learning environment
● Drive to meet and exceed performance expectations
● Strong sense of pride and responsibility for the maintenance of department areas Customer Service Rep and Sales Associate
Green Energy - Dallas, TX - July 2012 to March 2013 Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
● Listen attentively to caller needs to ensure a positive customer experience.
● Access electronic and paper cataloging systems to look up product information and availability.
● Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
● Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
● Customer service priority and selling priority
● Teamwork oriented with the ability to work in a learning environment
● Drive to meet and exceed performance expectations
● Strong sense of pride and responsibility for the maintenance of department areas Customer Service Rep and Sales Associate
Half Price Books - Dallas, TX - October 2009 to February 2010 Cashier
● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
● Became the lead "go-to" person for new reps and particularly challenges
● Helped company attain better customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
ADDITIONAL INFORMATION
SKILLS
● Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
● Open to working in various departments throughout the store, and engaging with different associates, customers, and managers
● Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
● Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases
● Ability to meet or exceed sales, customer service and loyalty program standards
● Ability to communicate effectively with customers, peers and management
● Ability to handle physical requirements to accomplish daily responsibilities
● Ability to work a flexible schedule, including morning, evening and weekend availability
● Adhere to Loss Prevention control and compliance procedures
Contact this candidate