Customer Service Manager
Resume:
Sidney D. Saxon
***********@**.***
SUMMARY
Motivated manager with extensive experience in direct store delivery environment with a proven track record of managing in a union environment in warehouse, delivery, sales, equipment repair, customer service, and payroll/budget. Well organized with a sense of urgency and the ability to multi-task with priority, ability to develop and motivate people through managing, team player with strong leadership skills, excellent communicator, focus, and the ability to complete tasks on time. Expertise includes:
:
Inventory Contol Full Service Console Roadnet 5000 Dispatching WMS
Microsoft Office Internet Spreadsheets Vocalac
Payroll Software Cadac Windows Voice Pick
PROFESSIONAL EXPERIENCE
GIANT FOOD, INC.
Transportation Operations Supervisor 2013–Present
Manage over 200 Fleet Drivers to ensure on time delivery and route efficiency using TMS delivery system.
Aided with implementation of OSHA, HAZMAT and DOT compliance for entire fleet
Served as a member of Transportation Leadership Team addressing Supply Chain Process and management issues.
Established and planned daily schedules to efficiently staff and use Fleet, Company Drivers and other resources to make store deliveries in a timely fashion
Made quick and effective decisions to achieve efficiency and productivity goals while balancing our warehouse partnerships, delivery windows and parameters such as labor contracts and work procedures and policies.
Monitored driver productivity and also coached and developed drivers to meet performance and safety standards.
PEPSI BEVERAGES COMPANY
Inventory Control Supervisor 2012-2013
Managed and supervised a team of employees to oversee the daily movement of product of a 4 million case production facility. Worked with Quality Control manager and Production Manager on a daily basis to ensure accuracy of cases produced to schedule were accurate. Informed Product Availability Manager of any discrepancies in variances involving shrink and worked with Production team and Quality Control team to fix. Also communicated with FOBO (Franchised Bottlers) on a daily basis to ensure they received the proper loads and were billed correctly.
Assisted Control and Compliance manager and Customer Information Analyst to ensure that Case Tracking System cases were resolved in timely fashion which resulted in the recovery of $125k in shrink with FOBO’s and other outlets.
Worked with Logistics and Product Availability Supervisors to ensure that other Pepsi Warehouses received the correct product and relays and assisted in developing front line employees on loading trucks accurately and safely under WIP guidelines which improved 63% vs. prior year.
Sidney D. Saxon
***********@**.***
Delivery Supervisor Delivery Bay 2011-2012
Tasked a team of drivers to deliver orders to key customers in a fast-paced direct store delivery environment and ensured store delivery time windows were met daily while providing superior customer service. Conducted team meetings and safety training to ensure that preventive measures were enforced and also while maintaining compliance of Department of Transportation and Pepsi safety standards and policies.
Managed a group of 15-20 delivery drivers.
Answered Field customer calls regarding deliveries and ensured 100% customer service;
Worked proactively with the sales representatives and warehouse operations to understand the needs of the customers and sales force
Coached, lead and developed drivers to support the sales organization and improve daily productivity via gate-to-gate route rides twice a week minimum
Worked with Dispatcher to create daily routes for drivers to ensure safe and timely deliveries for our customers.
Worked with the Warehouse Managers to ensure that delivery trucks loaded correctly for driver safety and under Department of Transportation, (DOT) weight regulations.
Merchandising Manager 2009-2011
Managed 30+ merchandisers to ensure that DSD stores received proper customer service and merchandised in a timely manner according to Pepsi policies by creating merchandiser schedules to ensure quality service in DC, Southern Maryland, and Northern Virginia.
Improved safety 53% vs. prior year by conducting monthly safety meetings and weekly schedule meetings with both pre sell reps and merchandisers.
37% promotion rate vs. prior year by assessing and enhancing the skill set of merchandisers through PEPSI training and by helping to develop order writing and customer service skills needed to promote them to the next level.
Worked with Territory Sales Manager with service issues, coverage for pre-sell reps, and with fielding customer issues. Also used Merchandising Tool to save company $45K vs. prior year.
Warehouse Coordinator 2006-2009
Kept accurate records of certified loads transported out of the facility for DSD delivery. Provided coaching and counseling to Pickers on Pallet building practices.
Provided feedback to Product Availability Supervisor (PAS) on workflow, loading issues and developmental opportunities of pickers and loaders, assessed and enhanced skill set of pickers.
Tracked each load accurately by counting all pallets, ensuring that in line adjustments are made and used for all pallets, identified priorities and coordinated resources.
Recommended process improvements to the PAS. Managed Control and Compliance standards of the main gate according to PBG standards.
Full Service Vending Coordinator 2004-2006
Managed and supervised 15 Full Service CDL delivery drivers. Worked with Full Service Vending Console tool to create routes to ensure growth in volume and revenue with customers with PBG owned vending equipment in full service accounts, including high schools, secured government facilities, universities, etc.
Maintained flat volume and produced revenue growth; Improved trade loss by +$60K vs. PY;
Called customers daily to obtain/refill orders for Pepsi products according to schedule; Improved Accounts Serviced As Scheduled by +25% vs. PY.
Sidney D. Saxon
***********@**.***
Dispatcher 1999-2004
Made sure that orders from pre-sell representatives were downloaded into the Pepsi system and once downloaded created routes that ensured timely deliveries to customers while having drivers and pre sell reps adhere to delivery schedule.
Created delivery routes with Roadnet Delivery System to ensure that trucks were loaded to the proper weight according to DOT regulations which caused 17% reduction in reloads and $12K less in overtime hours vs. PY.
Account Manager/Bulk Customer Representative 1995-1999
Assisted Pre-sell by being proactive and contacted accounts to place orders.
Made sure that products were merchandised to Pepsi standards.
Covered pre-sell routes when pre-sell representatives were on vacation.
Merchandiser 1995-1995
Built displays to Pepsi standards through communication with Account Manager.
Merchandised stores to Pepsi standards by putting displays in Pepsi sets and stocking shelves.
EDUCATION
Bachelor of Science Degree, Criminal Justice, University of Maryland Eastern Shore
Training/Certification
SPDG Training 12/2012
Diversity and Inclusion Training 10/2012
Kronos 1,2,& 3 training 10/2009
P.E.P.S.I Training 9/2009
Roadnet University for Dynamic Dispatch 5/2000
Contact this candidate